Sr. Technical Program Manager, Alexa Sensitive Content Intelligence

Alexa+ is Amazon’s next-generation, AI-powered virtual assistant. Building on the original Alexa, it uses generative AI to deliver a more conversational, personalised, and effective experience. Alexa Sensitive Content Intelligence (ASCI) team is developing responsible AI (RAI) solutions for Alexa+, empowering it to provide useful information responsibly. The team is currently looking for Senior Applied Scientists with a strong background in NLP and/or CV to design and develop ML solutions in the RAI space using generative AI across all languages and countries.
The Senior TPM will be responsible for the execution of critical programs to safeguards customer experiences through its Responsible AI guardrails and customer feedback loop. Guardrails are across several dimensions such as policy, privacy, security, and safety and across the end-to-end architecture – data ingestion, model training, runtime flow, and post-runtime analysis. he role also involves scoping and delivering large projects end-to-end, collecting requirements, writing specifications, and coordinating design/implementation efforts. Ideally, you possess a strong program management background, demonstrated experience leading medium to large projects, and a well-rounded technical proficiency in current AI technologies.
Key job responsibilities
• A senior TPM in Sensitive Content Intelligence will make critical decisions on customer needs and will guide the delivery priorities of the engineering and science teams.
• Manage science based projects, builds release schedules in coordination with engineering, and launches.
• Aligned with the leadership goals and roadmap, the senior TPM will collect the data and measure the delivery outcome to ensure that the solution meets the CX expectations.
• Build relationships and manage by influence in a matrix organization to solve complex AI problems with tight timelines
• The senior TPM owns the project execution, progress, success metrics and status communication in Leadership Review (LR) meetings to directors and VPs.
• The role manages the project risks, removes the project blockers and resolves issues for timely feature delivery.
- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience owning/driving roadmap strategy and definition
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
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