Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. VMWare Certified Technical Associate – VCTA-DCV or equivalent experience.
Requirements
Strong understanding of typical VMWare infrastructure and networks
A minimum of five years recent experience as an IT engineer with a focus on VMware data center support.
Proficiency in managing and configuring VMWare associated programs such as, vSan architecture, vCenter, vSphere, WebSphere, vMotion, ESXI, and NSX Distributed Firewalls
Working knowledge within the past five years of basic networking fundamentals.
Proficiency in configuring and managing Windows Servers (2012, 2016, 2019, 2022) in a virtual system.
Excellent communication and collaboration skills.
Exceptional analytical and technical aptitude.
Great organizational, time management, and problem-solving skills.
Availability to resolve urgent VMware problems outside of business hours.
Working knowledge of Veeam Backup systems a plus.
Key Accountabilities
Designing, Planning, Managing, and Configuring, VMWare software and services for 1,500+ virtual servers, 20+ physical host servers, and multiple SAN and vSAN servers.
Ability to manage virtual networks and virtual network services such as vSwitches, and NSX Distributed Firewalls
Working knowledge of network services such as routing, DNS, DHCP, TCP, UDP, and NTP.
Experience in creating and maintaining documentation for the VMWare infrastructure, including architecture diagram, configuration guides, and standard operating procedures.
Staying up to date with industry trends and best practices in VMWare computing and applying the knowledge to improve the VMWare environment.
Ability to monitor reliability and availability and troubleshoot issues, optimize performance, and ensure the VMWare infrastructure is secure
Work closely with other IT members and other departments that use these VMWare virtual servers
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the VMWare infrastructure
Should have recent working knowledge and hands on experience handling and troubleshooting servers like Windows 2012, 2016, 2019 & 2022 in a virtual environment.
Provide Level-2/3 support and troubleshooting to resolve issues
Performing maintenance and system upgrades to VMWare software and underlying physical hosts including service packs, patches, hot fixes and security configurations
Select and implement security tools, policies, and procedures in conjunction with the company’s security team for the VMWare infrastructure
Provide documentation and demonstrations to auditors during certification audits
