Technical Lead, Employee Technology Services

As a VDI (Virtual Desktop Infrastructure) Tech Lead - ETS, you will be responsible for overseeing the design, implementation, maintenance, and enhancement of productivity, collaboration, and user experience within Thomson Reuters..
About the Role
In this opportunity as Technical Lead, Employee Technology Services, you will:
Implementation and Deployment:

• Oversee deployment of VDI infrastructure.
• Collaborate closely with technical teams, adhering to industry best practices.
• Configure virtualization platforms, provision virtual desktops, and ensure seamless integration with existing systems.

Architecture Design:

• Work with stakeholders to design and deploy a scalable, efficient VDI architecture.
• Plan resource allocation, network connectivity, storage capacity, and user access controls.

Performance Optimization:

• Monitor and optimize the VDI environment for peak performance and responsiveness.
• Manage resource allocation, load balancing, and troubleshoot performance issues to maintain a smooth user experience.

Security and Compliance:

• Implement robust security measures to protect VDI infrastructure and sensitive data.
• Enforce access controls, apply security patches and updates, implement encryption, and adhere to compliance standards and regulations.

Capacity Planning and Scalability:

• Monitor resource usage and plan for capacity growth to meet evolving business needs.
• Identify potential bottlenecks and scale the VDI environment to ensure optimal performance and user satisfaction.

Documentation and Reporting:

• Maintain accurate documentation of the VDI infrastructure, including system configurations, procedures, and troubleshooting guides.
• Generate regular reports on system performance, utilization, and security metrics to track the effectiveness of the VDI environment.

Leadership and Mentorship:

• Oversee the design, installation, and maintenance of the VDI infrastructure, ensuring optimal performance and scalability.
• Mentor and guide junior engineers within the team, fostering their technical growth and knowledge.

About You

• You're a fit for the role of Technical Lead, Employee Technology Services if your background includes:
• Bachelor’s degree in computer science, information technology, or a related field.
• At least 9+ years of experience with virtual desktop technologies such as Azure Virtual Desktop (AVD) and Citrix.
• In-depth knowledge and hands-on experience with Azure Virtual Desktop architecture, configuration, deployment, and management.
• Proficiency in other relevant Azure services, including Azure Active Directory, Azure Networking, and Azure Monitor.
• Understanding of Azure Virtual Desktop concepts such as host pools, session hosts, and management tools.
• Hands-on experience implementing Nerdio over AVD.
• -Knowledge of networking concepts, including LAN/WAN, routing, switching, and protocols like TCP/IP, DNS, and DHCP, along with network optimization.
• Deep understanding of modern endpoint security practices, VDI infrastructure, and data protection methodologies.
• Proficiency in scripting languages (e.g., PowerShell, Python, Bash) for automation and customization of solutions.
• Strong problem-solving skills and the ability to diagnose and resolve complex technical issues.
• Excellent communication skills, capable of articulating complex technical concepts to both technical and non-technical stakeholders, and effectively working with cross-functional teams.

#LI-GA1

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

  
  

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

  
  

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

  
  

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

  
  

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

  
  

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

  
  

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.