Sutherland is hiring experienced Customer Service Executives / Customer Support Associates / Sales Associates for an International BPO Blended Process (50% Voice & 50% Chat) supporting North American customers. The role involves handling inbound customer service queries, sales calls, upselling, and cross-selling, while delivering excellent customer experience.

Key Responsibilities:

• Handle inbound voice calls and live chat support for international customers

  
  

• Provide end-to-end customer support, query resolution, and issue handling

  
  

• Perform upselling and cross-selling of products and services

  
  

• Meet CSAT, quality, sales, and productivity targets

  
  

• Ensure high standards of customer experience and compliance

  
  

• Accurately document interactions in CRM systems

  
  

Required Skills:

• International BPO Customer Service

  
  

• Inbound Voice Process

  
  

• Chat Support / Blended Process

  
  

• Sales, Upselling & Cross-Selling

  
  

• Customer Support Executive

  
  

• Customer Care / Customer Experience

  
  

• Excellent English Communication (Verbal & Written)

  
  

• North America Process / US Shift

  
  

Eligibility Criteria:

• 1 / 3 years experience in International BPO (Customer Service / Sales)

  
  

• Strong communication skills for both voice and chat processes

  
  

• Comfortable working in Night Shifts / US Shifts / North America Time Zone

  
  

• Male candidates from Indore, Kolkata, Delhi, Jaipur

  
  

• Immediate joiners preferred (Notice period buyout / relieving letter considered)

  
  

Salary & Benefits (Search-Optimized):

• CTC: Up to ₹5 LPA

  
  

• Stable role with a leading global BPO company

  
  

Note: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to [email protected].

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