About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
JOB DESCRIPTION:
The Customer Support Associate - UNIX and DB works within a team of technical support professionals sought at delivering technical solutions for Commvault’s customer base. This customer base has a wide variety of technical ability and this role has no ceiling, you will be responsible for an issue from initial pick-up all the way to working with the development team on identifying a possible solution.
This position is part of our group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a distributed team that has owned the industry in achievement seven years in a row. We offer innovative training, exciting colleagues, and opportunity to grow and learn with us. Our group is focused around but not limited to backups of Unix and Linux platforms and databases within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance based issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site.
Troubleshoot and resolve critical support problems
Troubleshoot customer issues using remote desktop software
Successfully interact through phone and email with customers as you tackle their problems
Dedication to the success and happiness of our customers
Recreation of problems in house
Root Cause Analysis and / or provision of examples of software bug
Working independently and as a team to come up with the best solutions to a customer problem.
Providing outstanding phone-based support for a variety of complex, time critical issues.
Using and sharing your knowledge of a wide range of technologies
Having the opportunity to build labs and simulators
Ability to be involved in product BETA testing
Chipping in to our Solutions Engine and online forums
At least 3+ years of technical/customer support experience
Professional level knowledge of Unix-flavored operating systems and its components.
Demonstrable understanding of Oracle, HANA and SAP databases,
Good understanding of Unix/Linux clusters, with installing and configuring software.
Solid grasp of Unix device management (tape and disk)
Networking and fix performance-based issues with Linux OS and/or hardware.
Desirable to have exposure to storage arrays like NetApp, HDS
Understanding backup theory and design. Backup and data management fundamentals
Previous experience with Commvault technologies is added advantage as is other backup software such as Veritas, Symantec, Backup Exec, Shadow Protect, NetBackup, Networker, Avamar, VEEAM, or TSM is a plus.
Previous experience troubleshooting enterprise environments.
Strong customer relations skills.
Strong multi-tasking and prioritization skills.
Strong written and verbal communication skills.
Excellent teammate.
Prior Security and Saas experience strongly preferred.
Continuous professional development, product training, and career pathing
Annual health check-ups, Car lease Program, and Tuition Reimbursement
Personal accident cover and Term life cover
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Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.
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