Technical Support Engineer

Objective: The incumbent is expected to work closely with ExxonMobil’s Field Engineering (FES) & Sales Team in collaboration with Distributor team of assigned territories and should possess good understanding of Industrial and Automotive applications therein to further blend knowledge of industrial & automotive lubricants for delivering Value based solutions to customers.

Key Results / Accountability:

• A field based TSE to support the Industrial & Automotive businesses of ExxonMobil Lubricants by supporting customers through technical services.
  
• Should assist in identifying and developing new opportunities for obtaining customer recognised Value through innovative thinking and benefit selling.
  
• Responsible for supporting on-going field trials of high performance oils & greases through regular visits & by maintaining proper co-ordination and communication with the stake-holders.
  
• Responsible for carrying ExxonMobil’s motto of Safety first & must follow 3rd party site safety principles & Job-Safety Analysis pre-requisites during customer visits.
  
• Should be able to carry out equipment inspections & further should know using MS Word for creating and submitting inspection reports.
  
• Will be required to conduct on-site technical lube clinics and workshops at times for enhancing brand awareness and while soliciting new business opportunities.
  
• Attending and managing customer complaints arising due to application or lubricant related reasons and should be able to provide inputs to prepare reports on Root Cause failure analysis.
  
• Should be able to understand ExxonMobil’s range of Industrial & Automotive lubricants for delivering Value to customer
  

Key challenges:

• Multiple key stakeholders management (External & Internal)
  
• 50-60% travelling.
  
• Technical proficiency in applications and lubricants.
  
• Technical know-how of customer processes & market trends.
  

Education: A Bachelor’s Degree (B.E. or B.Tech.) in Mechanical/Automobile Engineering will be an advantage.

Experience: This role requires a minimum 3 years of experience in mechanical maintenance, field based technical services or sales engineering and should possess good understanding of Industrial applications like cement, power, steel plants etc. and/or automotive applications like engines, transmissions, hydraulics etc. Must have sound understanding of customers and an experience with Lubricants Industry shall be preferred (optional).

• Ability to demonstrate value creation for customers
• Presentation skills.
• Good written and verbal communication skills. Able to manage internal & external customers well.
• A demonstrated track record in problem solving.
• Strong networking and influencing skills.
• Experience in using applications like MS Office etc.
  
• Having a two wheeler with valid driving license is must