Req ID:453466
Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide
JOB TITLE & JOB CODE
Job Title (Job Code):Travel & Expense Functional Analyst
PURPOSE OF THE JOB
Alstom IS&T is ensuring for the Alstom businesses the build and support of a large portfolio of global business solutions in several functional areas.
The Travel & Expense Functional Analyst reports to the IS&T Head of Finance Ecosystem Solutions and dotted line to Travel & Expense Functional Specialist. In Alstom, CONCUR is deployed in 40+ countries (Travel & Expense and Request module). He/She will be responsible in supporting Concur application on day-to-day operations by ensuring high availability and the performance of the applications and business satisfaction. He/she will support Concur deployment along with SAP ERP roadmap
ORGANISATION
Organisation structure (job belongs to..)
Region/Product/Function
IS&T / Finance Department
Reports directly to:
Position title
Head of Finance Ecosystem Solutions
Other reporting to:
“Dotted line reporting” Position title if any
Travel & Expense Functional Specialist
Direct reports:
Position title
N/A
Network & Links Position title of connected positions / functional report
Internal
- Finance Program Director
- Domain leads within IS&T Finance organization
- IS&T Solutions Architects
- IS&T Project managers
- IS&T Finance solution experts
- IS&T Operation managers in charge of solutions interfaced with finance landscape
- Key stakeholders in Finance & Treasury functions
- Application key-users
External
- Third-party technology providers
- Strategic Partners
- Peer companies
MAIN RESPONSABILITIES
Describe here main information such as accountabilities, authorities, performance measurements …etc.
- Contribute to projects aiming at deploying the solution worldwide,
- Participate/Contribute to all project activities: Development, Validation and Deployment of Concur Travel/ Expense/Request Core model along with SAP ERP Roadmap i.e. Configuration, E2E testing, Cutover activities, Go live preparation, Training Key User and Documentation. Work closely with the extended project team and business stakeholders
- Provide level 1/2 application support with monitoring the application support queue and address each issue as per the set protocol. Ensure Alstom Incident/Change Management process complied
- Monitor RUN activities (incidents / service requests) in partnership with the support company (Accenture)
- Work closely with the travel & Expense Specialist on the operations issues and support future enhancements
- Analyze Editor Monthly release, bug fixes and perform sanity checks
- Support Monthly windows/Linux patching/cleanup activities to ensure application health status
- Monitor Licenses closely
- Deliver a high level of customer service to all users and continuous communication
- Provide timely and regular communication to user on open cases, not letting cases breach SLA without update on cases
- Participate in weekly team meetings & Operational Review Meetings with Business Process Owners
- Maintain healthy relationship with Business stakeholder (Shared Services, Business Process Owner) and editors and ensuring level of support from them
- Perform RCA for high priority incidents, developing checklist for recurring problem and work with Solution experts on Continuous improvement initiative to improve services
