The Agility Lead leverages foundational coaching techniques and knowledge of core agility methodologies to guide product execution and delivery. Coaching may extend beyond the boundaries of the aligned product to develop and share knowledge of the product development lifecycle.
As an Agility Lead in Employee Experience, Channels, you will guide leaders to incorporate practical steps for product improvement and enhance the effectiveness of various work methods across LOBs. You will leverage your coaching techniques and knowledge of core agility methodologies to guide product execution and delivery. Your role will involve increasing the effectiveness of agile ways of working in the Product team through coaching, influencing, and teaching. You will also work with Product Teams and across the organization to enhance the understanding of the value of agility. Your role will involve supporting the Product Team with agility, coaching product quads and teams in writing effective OKRs, initiatives, epics, and providing guidance in quarterly and monthly planning. You will also be responsible for building a trusting, safe, and transparent environment for both business and tech stakeholders.
Job responsibilities
- Lead and coach teams to adopt and implement agile methodologies, and promote open communication and engagement among team members ensuring continuous improvement and alignment with organizational goals.
- Use advanced communication, facilitation, and presentation skills to manage and influence stakeholders while communicating organizational impediments to leadership. Create a culture centered on trust, transparency, continuous improvement and empowerment. Help to build a culture of collaboration including establishing feedback loops within and outside of the group. Help to increase the group’s psychological safety using coaching behavior inside and outside the group.
- Develop and implement short to mid-term operational and transformation plans, prioritize tasks and manage resources to achieve product goals in a timely and efficient manner through the utilization of metrics and evidence-based decisions.
- Identify trends and generate original ideas to contribute to the development of new policies and best practices within the discipline.
- Work with all group members and stakeholders to help them fully understand and work towards product goal and help remove product and org related impediments.
- Improve product processes and structures for better alignment, coordination, transparency and to reduce waste and optimize for efficiencies taking a data-driven approach.
- Monitor product and team performance and health through BSGP, Team health checks, JIRA and JIRA Align metrics and facilitate coaching and conversations when intervention/changes are needed.
Required qualifications, capabilities, and skills requirements
- 5+ years of experience or equivalent expertise as an Agility Lead or a relevant domain area
- Facilitation: Demonstrate techniques for engaging an audience, balancing the conversation, and being neutral to work towards agreed upon goals/outcomes (problem solving, prioritization, decision making, mediation)
- Development Lifecycle Knowledge: Apply knowledge and awareness of delivering new or enhanced systems, applications, software, or products throughout the respective phases of a development lifecycle. (CI/CD, testing, requirements gathering, system/application/product design)
- Lean Agile Process Knowledge: Demonstrate foundational knowledge of various agile frameworks (e.g., Scrum, Kanban, LeSS, SAFe) and is experienced in using the lean agile processes / methodologies to enable agile environments and support the development of products and delivering services (e.g., oversight of a distinct portfolio of work, prioritizes and identifies trade-off decisions, triages issues).
- Understanding of Product discovery and delivery practices including use of effective OKR frameworks
Preferred qualifications, capabilities, and skills requirements
- Ability to facilitate problem-solving and decision-making with colleagues inside and outside the group. Ability to facilitate group events and workshops (as appropriate given the product area's maturity).
- Know the products customers and technologies sufficiently well to engage in problem solving and be a group spokesperson.
- Coach product leaders, stakeholders, other Agility Coaches and where appropriate, Triad (Product, Engineer and Experience leads) on how to adopt and optimize ways of working to increase impact and improve performance and health. Aim to coach oneself out of the role.
- Teach (or bring in teachers) to improve the group's practices, leveraging WOW, Agile (scaling, enterprise, etc.), Design, DevOps, Lean and other approaches.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
