Advanced Workflows (uaa-awe) - CRON workflows, STREAM workflows, Advanced Workflows (event-driven logic, timer-based qualification, alarm correlation)
- RACR rules development (uaa-med-fme) - JavaScript-based alarm classification rules, problem Code assignment, severity overrides, RA-specific rule blocks
- Alarm management - alarm lifecycle (raise/clear/acknowledge), alarm correlation (RCA creation), soak timers, flapping detection, persistence qualification
- UAA integrations - Kafka message production/consumption, Remedy API integration (ticket creation), API Gateway
- Python scripting - Remedy integration scripts (advanced_trouble_ticket.py), Kafka consumer logic, payload construction
- RA (Resource Adapter) management - RA certification, alarm/PM data collection, device onboarding
- UAA platform operations - environment promotion (Lab → Stage → Production), UAA UI File Manager, workflow import/export, platform upgrades
- Database - PostgreSQL queries against uaa-core-db (alarm history, occurrence patterns

- Linux administration - RHEL-based systems, shell scripting, log analysis, process management
- Kubernetes / Rancher - container orchestration, pod management (uaa-awe pods), deployment troubleshooting
- Kafka - topic management, consumer groups, message schemas (JSON), troubleshooting message flow
- GitLab - Git workflows, merge requests, branch management, CI/CD pipelines
- TrapStation - SNMP trap collection and forwarding
- Networking fundamentals - SNMP, ICMP, syslog, alarm protocols, understanding of telecom/ISP network elements
- Remedy/ITSM - ticket lifecycle, creation, field mapping, API integration
- Telecom/ISP fault management background
- Jira workflow experience - Agile Framework