Waiter / Waitress
Job Description
We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.
As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:
• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue
Skills
Education, Qualifications & Experiences You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.
Knowledge & Competencies
The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:
Adaptability
Customer Focus
Recognizing Differences
Taking Responsibility
Teamwork
Understanding the Job
Job Location Erbil, Iraq Conveniently located ten minutes away from Erbil International Airport in the midst of the Fairground and business centers yet uniquely adjacent to the English and Italian villages while overlooking the breathtaking Sami Abdul Rahman park; one of the largest parks in the Middle East. The hotel’s exceptional location gives an opportunity to explore touristic sites such as the historical “... Citadel” and downtown bazaars, making Erbil Rotana convenient for the business and leisure travelers. The five-star hotel is designed in a vibrant modern style offering an impressive experience in its 201 contemporary and spacious rooms and suites overlooking the stunning skyline view of the breathtaking Sami Abdul Rahman Park or our fascinating outdoor swimming pool. 5 international restaurants with mesmerizing food adhering to all tastes and served by friendly, professional and efficient staff. In addition to state of the art 7 fully equipped meeting & events venues with flexible seating plans to accommodate all requests. Soothe your cares away with the wide array of treatments at Bodylines Fitness & Wellness Club. A fully equipped gymnasium, separate male and female Sauna and Steam room. An option of an outdoor relaxation at the swimming pool surrounded by natural greenery.
