Responsible for leading and coordinating digital banking projects and Agile delivery activities within the banking and financial services industry.
Collaborate closely with cross-functional teams including business, IT, operations, compliance, and external vendors to ensure successful delivery of digital initiatives aligned with business objectives and customer expectations.
Facilitate Agile ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives while supporting teams in adopting Agile best practices and continuous improvement culture.
Work closely with product owners and stakeholders to prioritize requirements, manage project backlogs, and ensure clear communication across teams.
Monitor project timelines, deliverables, risks, dependencies, and escalations while providing regular management reporting and status updates.
Support issue resolution, testing coordination, and delivery governance to ensure smooth project execution in fast-paced banking environments.
Drive digital transformation and innovation initiatives across mobile banking, onboarding, payments, customer experience, and digital channels while ensuring compliance with banking standards and operational excellence.
Facilitate Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure effective team collaboration and performance.
Coach and guide teams in Agile principles, best practices, and Scrum frameworks to foster a culture of self-organization and accountability.
Work closely with product owners to define and prioritize the product backlog, ensuring clarity and shared understanding among team members.
Help resolve impediments and challenges faced by the team to ensure smooth progress toward project goals.
Collaborate with stakeholders and management to foster open communication regarding project status, risks, and opportunities for improvement.
Promote continuous improvement by encouraging reflection and adaptation within teams and by implementing best practices in Agile methodologies.
Monitor team performance and progress, providing metrics and reports to stakeholders to assess team health and effectiveness.
Support and mentor team members, encouraging skill development and fostering a positive work environment.
Bachelor's degree in computer science, business administration, or a related field.
5+ years of experience as a Scrum Master or in a similar role, preferably within the banking or financial services industry.
Deep understanding of Agile methodologies, particularly Scrum, and experience in Agile project management.
Skilled in stakeholder management, Agile delivery, project coordination, team collaboration, risk management, vendor coordination, and continuous process improvement with strong focus on customer-centric digital solutions and service excellence Strong understanding of the payments & banking services.
Certification as a Scrum Master (CSM, PSM, or any equivalent Project management certification) is highly desirable.
Proven experience leading teams in delivering successful projects in a fast-paced environment.
Excellent communication, facilitation, and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to influence and drive change within teams and organizations.
Commitment to fostering a culture of continuous improvement and innovation.
