Debtors

Entity

Aga Khan University Hospital, Nairobi

Location

Nairobi, Kenya

Introduction

Aga Khan University Hospital, Nairobi is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is the first hospital in East Africa to be accredited by the Joint Commission International from the USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years.

Under The Aga Khan University Hospital is an Outreach Division, which is a rapidly growing network of more than 50 medical centers spread over East Africa. These medical centers feature three to five consulting rooms with a practice that is home to specialists, qualified medical officers, highly experienced nurses and constant reception cover. The clinics offer an on-site pharmacy and laboratory as well as imaging services. There is high expectation for staff to provide high quality professional services.

Applications are invited from appropriately qualified candidates with a Finance background for the position of Entitlement Officer - Finance in the Debtors department, Finance Division.

Position Summary

Reporting to the Assistant Manager, Debtors department, the Entitlement Officer -Finance will support accurate and efficient Revenue Cycle operations by ensuring proper system configuration, continuous monitoring, and timely resolution of billing, denial, and claim processing issues within Meditech, thereby protecting organizational revenue loss, enhancing process compliance, and contributing to the organization’s objective of delivering reliable and sustainable financial performance through quality healthcare service delivery.

Key Responsibilities

vRevenue Cycle System Optimization & Issue Resolution: Evaluate gaps raised by Revenue cycle, billing staff and documenting the relevant Meditech Jiras. Coordinate with Meditech for solution.

vMeditech Dictionary Configuration & Finance System Alignment: To guide finance in dictionary building in Meditech e.g. entitlement, discounts, co-pay, and any other administration rules agreed upon by the client.

vRevenue Cycle System Testing & Quality Assurance: Testing all Revenue cycle developments and solution

vDiagnosis Compliance Monitoring & Revenue Integrity: Daily monitoring of diagnosis compliance and the reasons for any gaps to facilitate corrective actions with parties involved

vElectronic Claim Management Monitoring & System Performance Assurance: Daily monitoring of electronic claim management and ensuring the system is executed as expected.

vRevenue Cycle Training & Capacity Development: Participating in creating and updating the Revenue cycle training materials for all billing areas on and off campus

vRevenue Cycle Inquiry Management & Vendor Communication: Participate in responding to enquiries that may be raised by Meditech on Revenue cycle matters

vDictionary Management, Denial Code & Account Exception Resolution: Daily monitoring of system assigned dictionaries and resolving denials codes & Invalid accounts.

vPerform any other duties as may be requested by the department leadership.

Qualifications and skills required:

vCPA (K)/ ACCA or bachelor’s degree in finance/ commerce or a Business-related field.Added advantage if possessing both

vKCSE Mean grade C

vA minimum of 3 years’ experience in a busy Accounting/Credit Management department.

vExposure in systems implementation and Proficient in MS Office Suite

vExcellent communication skills both written and oral.

vExcellent customer service skills.

vGood interpersonal skills: Ability to build relationships among team members.

vAbility to work under pressure and meet stringent deadlines.

vPhysically fit and able to sit for long hours.

vAccuracy & efficiency in handling demanding workload.

vKnowledgeable and can perform routine/non routine assignments.