Respond to customer inquiries, concerns, and complaints via phone, chat, or social media promptly and professionally.
Provide accurate information about products, services, policies, and procedures to assist customers in making informed decisions.
Investigate and resolve customer issues, complaints, or disputes effectively and efficiently, aiming for satisfactory resolutions.
Assist customers with order placement, tracking, cancellations, refunds, and exchanges, ensuring a smooth transaction process.
Document customer interactions, feedback, and resolutions in the company's CRM system for future reference and analysis.
Provide technical support or troubleshooting assistance for products or services, guiding customers through solutions or escalating issues when necessary.
Identify opportunities to upsell or cross-sell additional products or services based on customer needs and preferences.
Escalate unresolved or high-priority issues to senior representatives or management for further assistance.
Adhere to company policies, procedures, and service standards while interacting with customers.
Participate in training programs and provide feedback to enhance customer service processes and procedures.
المهارات
Excellent communication and interpersonal skills.
Ability to remain calm and professional in challenging situations.
Strong problem-solving and decision-making abilities.
Familiarity with CRM systems and customer service software.
Previous experience in a customer service or sales role preferred.
High school diploma or equivalent; additional education or training is a plus.
