Job Summary Agility is looking for a Lead Technology Architect to serve as the senior-most technical authority for our messaging, collaboration, and identity estate across multiple organizational environments.
This is a hands-on leadership role — you will personally design, build, secure, and operate our platforms while setting technical standards and leading a small team of 1–2 administrators.
There is no higher technical authority within the function; you will own critical decisions end-to-end.
The portfolio spans Microsoft Entra ID, Active Directory, Exchange Online/Hybrid, Microsoft Teams and SBC voice, SharePoint/OneDrive, Microsoft Defender, Intune endpoint fleet, certificates, DNS, enterprise AI platforms (Claude + Microsoft Copilot), and a large SSO/application integration portfolio.
Your ResponsibilitiesIdentity & Access Management Administer Microsoft Entra ID and on-premises AD across all environments Design and maintain Conditional Access, PIM, RBAC, MFA, and SSO (OAuth, OIDC, SAML) Own hybrid identity via Entra Connect Messaging & Email Administer Exchange Online and Exchange Server (hybrid), including DAG, mail flow, and transport rules Own email security (gateway, DMARC, DKIM, SPF) and manage mailbox migrations Collaboration & Voice Administer Microsoft Teams policies, governance, and SBC-based enterprise voice (dial plans, call queues, PSTN) Manage SharePoint Online and OneDrive, including external sharing and Known Folder Move Security & Threat Protection Operate Microsoft Defender for Office 365 and Endpoint (EDR, ASR, security baselines) Lead incident response and maintain hardening controls aligned to CIS benchmarks Endpoint Management (Intune) Manage a mid-to-large multi-country fleet (Windows, macOS, Android, iOS) Own Autopilot, compliance/configuration policies, update rings, app packaging, and PowerShell remediation scripts Certificates, DNS & Web Publishing Manage full SSL/TLS certificate lifecycle and DNS/CDN/WAF/DDoS platforms Own domain governance, registrations, and the web publishing approval workflow Artificial Intelligence Administer enterprise AI platforms including Claude integrations and Microsoft Copilot Design AI workflows and agents, govern AI access, model organizational data, and manage AI licensing Architecture, Governance & Leadership Act as technical design authority; maintain standards, runbooks, and documentation Lead, mentor, and delegate to a small admin team Serve as final escalation point; on-call for critical incidents Your QualificationsEducation Bachelor's degree in Computer Science, IT, Engineering, or related field (Master's preferred) Exceptional hands-on experience may be considered in lieu of formal qualifications Experience 12–15 years in enterprise IT infrastructure with deep Microsoft stack expertise 5–7 years in a senior architect or technical lead role owning M365 environments end-to-end Proven hands-on experience with Exchange hybrid, Entra ID/AD, Intune at scale, and Microsoft Defender Practical experience with enterprise AI platforms (Claude, Microsoft Copilot), including workflow design and data modeling Certifications (Required/Strongly Preferred — candidates should hold several) MS-102 — Microsoft 365 Enterprise Administrator Expert SC-300 — Identity and Access Administrator Associate SC-200 — Security Operations Analyst Associate MD-102 — Endpoint Administrator Associate MS-700 — Teams Administrator Associate AZ-104 — Azure Administrator Associate MS-203 — Messaging Administrator Associate (or equivalent) Other Requirements Based in Kuwait or willing to relocate; on-site at Kuwait Head Office Eligible to hold Global Administrator / privileged access (enhanced background screening may apply) Fluent professional English; Arabic is an advantage On-call availability for critical incidents Your Proficiencies Excellent problem-solving skills and attention to detail Effective communication and collaboration skills Ability to work independently and handle multiple tasks Analytical and troubleshooting skills Stakeholder Management Technical Leadership & Collaborative Influence Operational Excellence & Adaptive Delivery Strategic Problem-Solving & Architecture Design Fluent professional English; Arabic is an advantage
