Customer Service Representative

An VFS GLOBAL in **Lebanon** announces its need for (A male or Female customer Services employee) with the following conditions :

1- Holder Bachelor’s or Master’s degree

2- Thorough Knowledge of computer programs and internet usage.

3- Proficiency and mastery of English Language

4- Work experience in customer Service for One year ( not mandatory)

5- The ability to learn and acquire skills

Has a strong personality and able to deal with the public.

those who are interested and who meet the above conditions must send their CV attached with personal photos to the email (monaj@vfsglobal.com)

Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.

• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
• Collaborate with the managers to stay informed about changes in company rules and new projects.
• Troubleshoot and resolve product issues and concerns.