Customer Support Representative
Remote Morocco Operations Contract
Description
LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.
Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.
Responsibilities:
Rotation between inbound and call back queue calls, chat, email support. In this position, you will be taking over 300 contacts a week. These will be supporting both our customers and our providers on various operations-related issues. Our average handle time is around 10 minutes Our hours of operation are Monday - Friday, 6 am - 10 pm CST, and Saturday - Sunday, 7 am - 6 pm CST. We offer 8hrs per day for a max of 5 days per week (40hrs) during those hours. You will explain our services and policies, work to create a great service experience, and provide support for app navigation, payment details, scheduling, and issue resolution. You should have an understanding of how to connect with a Western individual and be skilled at problem-solving, building rapport, and offering empathy.
What we are looking for:
Empathetic to customers, knows how to use soft skills to establish rapport and diffuse difficult situations. Ability to work efficiently and creatively to solve problems by utilizing all available tools and resources. Active listener who can interpret a problem, determine an approach to solve, and main call control. Ability to adhere to a schedule Adaptable to change High productivity at defined proficiency levels Willingness to receive and act on feedback from the leadership team Works with integrity and collaborates with team.
Requirements
Must be able to work
Saturday through
Wednesdays. Weekend availability is a requirement. High school graduate required, some college preferred. EXCELLENT written and verbal English skills, conversationally fluent. Experience of at least 1 year in a customer contact center environment, supporting United States customers. Knowledge of ZenDesk a plus. Prior experience using CRM and VoIP software is a plus, knowledge of Google Suite is preferred. Computer, laptop or desktop with a camera (8GB RAM, Corei5 Processor) with a noise-canceling headset. We cannot use chrome books, tablets, ipads, or cell phones as they are not compatible with our phone system. You will also need two monitors. Consistent power source; and reliable internet connection (25 Mbps, with a backup connection of 10 Mbps) in a quiet space that is free from distractions to work Back up power and internet supplies to ensure you are able to complete your full shift Willing to work US hours and weekends; and amenable to working in rotating shifts
Benefits
Work from the comfort of your own home.* $6-$8/hr USD based on experience
