Shift IT/OT Engineer

APM Terminals

Are you ready to embark on an exciting career journey in the dynamic world of terminal operations? APM Terminals is a global leader in port and terminal management. As part of the A.P. Moller-Maersk Group, we're dedicated to delivering excellence in container handling, logistics solutions, and maritime services across the globe.

At APM Terminals, we pride ourselves on fostering a culture of innovation, collaboration, and operational excellence. With a presence in over 70 countries and a commitment to sustainability, we offer unparalleled opportunities for growth and development in a diverse and inclusive environment.

Join us as we continue to shape the future of global trade and make a meaningful impact on communities worldwide. Discover your potential with APM Terminals and become part of a team that's redefining the industry standards. Apply now and let's build a brighter future together!

We are seeking an experienced Shift IT/OT Engineer with experience according to industry-standard ITSM practices. Excellent communication skills with the ability to translate between technical and user language. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Hands-on experience with IT and OT infrastructure hardware devices. Familiarity with terminal operational constraints and local regulatory requirements. In-depth knowledge of end-user software and devices. Ability to work effectively in a fast-paced and dynamic environment.

Key Responsibilities:

• Proactively monitor the Terminal Technology Platform to predict and prevent incidents.
• Provide hands-on support, conduct maintenance, and resolve incidents for local IT infrastructure services and assets, including datacenter racks, cabling, network, and server equipment.
• Provide hands-on support, conduct maintenance, and resolve incidents for local OT infrastructure services and assets, including Access Control, CCTV/OCR equipment, radio equipment, VMTs, Assets Sub-Systems, and backbone network infrastructure.
• Support the regional IT service delivery team with onsite IT/OT support for incident and change management when required.
• Install and replace end-user and IT/OT infrastructure hardware devices.
• Resolve incidents within agreed service levels and participate in regional Change Advisory Board (CAB) meetings.
• Provide end-user support services according to agreed service level agreements.
• Collaborate with local IT/OT Engineers from Level 2 and the regional IT service delivery team to support and maintain local IT/OT infrastructure.
• Ensure proper Change and Incident processes associated with local IT/OT assets within warranty and vendor support.
• Contribute to local IT initiatives in the terminals, as well as the implementation of new technology and infrastructure to support terminal operations.
• Stay informed about terminal operational constraints, local regulatory requirements, and industry-standard ITSM practices.
• Demonstrate in-depth knowledge of end-user software and devices, as well as local IT and OT infrastructure components.

What are we looking for:

• In depth knowledge of end-user software and devices
• In depth knowledge of local IT and OT infrastructure components
• Experienced at working according to industry standard ITSM practices
• Communicative – able to translate between technical and user language
• Problem solving skills

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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