Lead Client Partner

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Lead Client Partner

This role is responsible for driving growth for a portfolio of clients and acts as the CEO for their account. The role must develop deep internal and external relationships and have the industry domain and business acumen to effectively partner with our clients executive teams. The role may manage a sales team in addition to owning a $50 M+ portfolio.
Responsibilities:
- Responsible driving growth within a global or regional portfolio of >$30 M through partnership with enterprise sales and mining of existing relationships;
- identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services
- Build vision for portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans for key/strategic accounts.
- Leads account planning and account strategy.
- Understands the levers that impact P&L and contract or change management to drive improved account performance.
- Understands how to set up operational processes and approaches that help optimize account management including an overall client engagement strategy.
- Actively involved in industry associations and forums
- Owns the P&L for the account (in collaboration with Operations)
- Develops meaningful internal/external relationships with C-suite leaders across organizations.
- Drive thought leadership conversations
- Builds reputation as a trusted advisor with CXO & Business Leaders by developing a nuanced understanding of clients strategic goals/pain points/market opportunities;
- and shares creative ideas and new value propositions regularly.
- Responsible for Client Satisfaction and NPS
- Determines and orchestrates the needed flying formation to support the account
- Acts as a consultant to clients in the area of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to Board and C level executives.
- Understands how to lead Digital and Data-Tech- AI as the tip of the spear with clients (not just traditional IO/BPO).
- Qualifies deals for subsequent deal pursuits
- Drives sales teams' performance using sales planning tools processes and metrics.
- Provides thought-leadership and direction
- Facilitates the commercial details and negotiation of an opportunity such that both parties are satisfied with the value gained.
- Understands how to construct Genpacts Impact Commercial Models that align with client's business drivers and objectives.
- Understand how to navigate political landscape at client and internally at Genpact
- Responsible for the full end-to-end lifecycle of entire team including hiring onboarding assessing and evaluating performance and firing team members.
- Provide leadership to the team through coaching mentoring training and career development of staff
- Consults with leadership and HR on sensitive and difficult employee situations and issues
- Builds meaningful relationships and community within the team through honesty integrity and authenticity.
- Has a clear vision and the ability to communicate the vision to team members.
- Can organize the flying formation in an effective & efficient manner.
- Collaborates with the Operations leaders to ensure successful delivery

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Business Manager (CBM) - The Katha School of EntrepreneurshipThe Katha School of Entrepreneurship

Required Skills

Campaign Analytics, Client Relations, Commercial Excellence, Critical Thinking, Data Science, Digital Business Strategy, Marketing Analytics, Project Management, Sales, Salesforce Sales Cloud, User Experience (UX)

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Sales and Growth Enablement Leadership

Remote Type -

Office

Work Shift -

Standard (Netherlands)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter 
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
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