Director - Revenue Management - Jumeirah Muscat Bay

About Jumeirah

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah Muscat Bay Resort lies 15 minutes south of the city centre and 40 minutes from Seeb International Airport. The overall development will include a 1,200 square meters Talise Spa, a diving centre, a wide range of sports and leisure facilities, a selection of restaurants, bars and cafes and a kids club. The resort will also include conference and banquet facilities to cater for Oman’s growing attraction as a destination for conferences, meetings and large-scale events. The resort forms part of a larger development that includes 300 high-end residential townhouses and villas, taking advantage of some of the most beautiful, unspoilt coastline in the Middle East.

About the role

To manage revenue management efforts at the SBU level and oversee the implementation of effective inventory, pricing and product enhancement plans based on demand forecasts, future trends and historical data, in order to contribute to revenue and profit maximization.

Main Duties

• Contribute to the formulation and manage the implementation of inventory and pricing plans, based on sound commercial analysis and in line with the corporate revenue management strategy in order to ensure the effective achievement of the SBU’s revenue management targets.
• Oversee the assessment and evaluation of the SBUs marketplace, competitive environment and guest preferences.Understand the macro and micro-economic variables affecting supply and demand in the local marketplace. Liaise with 3rd parties such as Local Tourism Authorities, STR and Travelclick and use this knowledge to support accurate forecasting.
• Develop strong partnership with Director of Sales/Marketing to formulate and follow-up on the execution of long term and short term segmentation strategies and source market goals
• Manage the optimization of the SBU’s product and services offerings (rooms, spa, catering, packages) and recommend adjustments to product offers and rates based on demand and seasonality.
• Perform unconstrained demand analysis and determine optimal business mix for SBU with as aim to maximize overall market performance. Considering optimal and forecasted levels of business from each market segment, work with the Director of Sales/Marketing to direct the sales efforts accordingly
• Support the SBU’s evaluation of opportunities for contracted business (group, wholesale, corporate negotiated, etc.), in collaboration with the Sales & Marketing department, in order to ensure that all deals are scrutinized for strategic intent and expected profitability.
• Manage the implementation of system functions and corresponding interfaces related to the generation of rooms revenue (PMS, CRS, RMS, Sales and Catering system), and ensure that these systems are leveraged to their full capacity in order to enhance their return on investment.
• Remain abreast of the emerging hospitality trends in terms of guest behaviour, preference and manage the regular benchmarking of local product offerings, pricing and ROI in order to ensure that the SBU continuously innovates and maintains its competitive advantage while improving profitability.
• Manage the day-to-day operations of the Revenue Management department providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards and liaise with internal and external parties at the appropriate levels to ensure smooth flow of operations.
• Chair weekly and monthly Revenue Strategy meetings in order to formulate and disseminate strategies and tactics.Ensure that prior decisions are re-visited in this forum in order to evaluate their effectiveness and promote learning.
• Champion the Revenue Management discipline within the SBU, ensuring that all personnel directly involved in the generation of rooms revenue understand essential Revenue Management principles and concepts.Provide requisite training and development, contributing to the development of a Revenue Management culture within the Jumeirah Group.
• Fully utilize the IDeaS RMS in relation to reporting and yielding capabilities and monitor the forecasting and resulting BAR recommendations closely.Ensure that range of rooms “products” distributed by SBU, including room types/classes, packages and promotions are scrutinized for strategic intent and rationality before reaching the marketplace.Continually monitor the effectiveness of all products and their application to particular market circumstances.Lead the revenue team in the revision of existing products and creation of new products accordingly.
• Work with regional and corporate Revenue Management representatives to identify and capitalize on revenue generating opportunities for the market.Prepare for and lead property diagnostic sessions and standards audits as coordinated by the regional/corporate function.
• Actively develop all subordinates, ensuring that they have opportunities to grow their Revenue Management and leadership skill base through personal attention, internal/external training and participation in industry events.Create a Revenue Management succession plan in order to sustain the viability of the discipline for the cluster.Perform annual performance reviews of all direct reports and assist them to create personal development plans for career growth.Recruit and retain colleagues that are intent on Revenue Management as a career path, who through development will become the future leaders of the discipline for the Jumeirah Group.
• Consult with other SBU departments to ensure that Jumeirah Group standards pertaining to the optimization of revenues are not circumvented, such as procedures for the collection of no-show and cancellation charges, early departure fees, etc.
• Ensure familiarity with and adherence to Jumeirah Group Revenue Management standards and guidelines throughout the SBU.
• Perform other duties that management may from time to time reasonably require. 

About You

Essential

• Bachelor’s Degree in Finance, Business or equivalent from an accredited and renowned University or MBA Degree.

Experience

• At least 3 years of revenue management experience (essential) with an international hospitality company (essential) in Oman or UAE (preferred)
• Strong property and revenue maximization experience.

About the Benefits

This position offers a highly competitive salary and package which includes; housing, annual flight tickets, medical and dental coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.