Application & Production Support

• Perform production fixes including troubleshooting with technology and business partners through solution implementation and validation.
• Coordinate with upstream/downstream systems for issue resolution, scheduling, and change notifications.
• Monitor job run times and tune performance to meet SLAs/OLAs.

Operational Performance

• Support daily/weekly/monthly/annual business processes requiring close collaboration between IT and business teams.
• Manage batch cycles, code promotions, and release implementations.
• Maintain application health checks and monitor reliability/availability.

• Architecture & Efficiency

  
  
• Ensure architecture currency through updates and maintenance aligned with enterprise standards.
• Identify and implement automation opportunities to improve efficiency and reduce manual effort.
• Sunset obsolete jobs, reports, and applications following retention protocols.

• Documentation & Knowledge Management

  
  
• Maintain system and process documentation including CMDB audits, SMTD reviews, system runbooks, and security diagrams.
• Update knowledge bases including process and procedures documentation to reflect current operational practices and technical configurations.

• Vendor & Compliance Coordination

  
  
• Collaborate with software vendors to resolve hosted solution issues including patching, packaging, and firewall coordination.
• Respond to infrastructure and compliance surveys (e.g., CSCI, CMDB Security Profiles).
• Support legal/regulatory requirements including SOX testing, CIP remediation, and segregation of duties.

• Project & Portfolio Support

  
  
• Provide support for strategic initiatives
• Maintain applications/code in response to technological changes (e.g. server upgrades, mainframe rationalization).
• Perform small enhancements as directed by business or leadership.

• Disaster Recovery & Risk Management

  
  
• Conduct disaster recovery testing and ensure readiness of applications.
• Support CIP initiatives and Vulnerabilities Remediation.

• Reporting & Communication

  
  
• Prepare and present operational status reports (e.g., MOR decks, WSRs) to leadership.
• Communicate production health, open issues, and improvement opportunities to stakeholders.

• Other Duties as Assigned

  
  
• Perform additional responsibilities as required to support the team, department, or organization’s goals and initiatives.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.