Implementation Engineer (VDI System)

About You

The ideal candidate will have good oral and written communication and interpersonal skills, and the ability to work both independently and within a team. You will have excellent attention to detail and be able to prioritize your workload, whether it be production escalation issues, tickets or wider projects.

You will have a background in Microsoft Windows with experience in supporting, configuring, and installing Windows Servers. You will be experienced in using PowerShell to automate repetitive tasks across large IT estates.

You will be experienced in designing, building, and supporting Citrix Desktop Virtualization environments globally, and presenting these environments to a variety of clients as a managed service.

Responsibilities

• Build, and support Citrix Desktop Virtualization environments globally.

• Exposure on NetScaler /ADC.

• Present Citrix environments to clients as a managed service.

• Assist with the implementation and configuration of Citrix services in collaboration with IE team.

• Troubleshoot and administer Microsoft Windows 2012, 2019, and 2022 environments.

• Ensure effective communication in a corporate environment.

• Use PowerShell scripting to automate repetitive tasks across large IT estates.

• Stay updated on the latest industry trends and technologies related to Citrix and Windows engineering.

VDI skills Terminal server, RDSH, Citrix virtual apps and desktops, apps publishing, desktop publishing, delivery groups, machine catalogues, delivery controller, store front, profile management, Citrix policies setup and management, HDX/ ICA protocol, TLS certificate management, monitoring and reporting with Citrix Director

Systems skills Architecture, designing, support, and maintenance of Microsoft technologies such as AD sites and forests, domain controllers (RWDC, RODC, FSMO), Trust relationships, ADFS, SSO, Certificate authority, OUs, security groups, identify management and control, GPOs, PowerShell, File servers, DFS replication and namespace, Clustering setup and configuration, NLB, DNS, DHCP Azure AD, AD Connect, service and privileged accounts management, Virtualization, virtual machines, virtual disks, virtual networks, cloning, sysprep, system and data recovery, audit policies, AV setup and control, security policies, audit policies, logs analysis, system hardening MFA and SSO Folder redirection, Roaming Profiles, Fslogix, OS and application troubleshooting window 10, 11, 2016, 2019, 2022, Process explorer, resource/ performance monitoring

Requirements

• Bachelors degree in Computer Science or related field

• 5+ years experience working as a Windows and Citrix Engineer

• Experience in administering and troubleshooting Microsoft Windows 2012, 2019 and 2022

• Proficiency in administering and troubleshooting Citrix environments

• Proven ability to communicate professionally in a corporate environment

• Experience with multiple Windows Server Operating Systems including Windows Server 2012, 2019 & 2022.

• Knowledge of Salesforce, Fuze, Jira/Confluence would be advantageous

Desirable items

• Knowledge of TCP/IP, VLANs and network routing principles

• Knowledge of Domain controllers

• Knowledge of Citrix Storefront, Delivery controller, SQL, Citrix License

• Experience of configuration management systems