Mattermost provides secure, workflow-centric collaboration for technical and operational teams that need to meet nation-state-level security and trust requirements. We serve technology, public sector, national defense, and financial services industries with customers ranging from tech giants to the world’s largest banks, to the U.S. Department of Defense and governmental agencies around the world. Our self-hosted and cloud offerings provide integrated workflow automation, AI-acceleration, ChatOps with team messaging, audio calling and screen share on an open core platform vetted and deployed by the world’s most secure and mission critical organizations. We co-build the future of collaboration with over 4,000 open source project contributors who’ve provided over 30,000 code improvements towards our shared product vision, which is translated into 20 languages. To learn more, visit www.mattermost.com Mattermost is seeking an IT Operations Specialist who thrives working in a high growth organization, contributing ideas to continually improve efficiency and streamline workflows. Working closely with our Senior IT Manager, you will shape and grow the IT function as Mattermost continues to scale its workforce. The person in this role wants to automate and innovate rather than perform repetitive tasks, and strives to leverage this to improve the team's ability to move quickly. The IT team is on a mission to support and enable every team at Mattermost to do their best work through the use of technology best practices, automation, and continuously evaluating and bringing in top tier hardware & software solutions.
Responsibilities:
Ownership of Helpdesk - transacting with users through a service desk tool and continually making recommendations and updates to improve the user experience
Contribute to a smooth onboarding and offboarding experience
Manage inventory and help develop the asset management system
Contribute to refining and adding to IT policies and documentation
Work on various projects related to increasing productivity, security, and taking IT to the next level. (Think implementing an MDM solution, revamp of the helpdesk system, rollout of a new EDR solution)
Collect information, analyze it, and find solutions for hardware and software issues
Background/Skills
3+ years of work experience in an IT role in a Mixed OS environment.
Working knowledge of administering a large SaaS stack
Familiarity with HRIS, SAML IDP, MDM, EDR solutions & Google Workspace
Firm grasp on security best practices
Preferred experience working remotely and as part of a global team
