Directly coordinate with line manager and execute outlined
tasks and strategy.
Collaborates with sales and Marketing team to reach
prospective clients.
Liaising with internal departments to ensure client needs
are fulfilled effectively.
Forecasts and tracks client account metrics.
Makes sure clients receive requested response and services
in a timely fashion.
Communicates client needs to line manager and understand
their requirements.
Identifies opportunities to grow business with new and
existing clients.
Attending meetings with clients to build relationships with
existing accounts.
Manage the CRM accurately and provide consistent reporting
to management.
Reporting to direct manager.
Operates as the point of contact for assigned customers.
Able to implement strategies.
Provides early recognition of potential risks with (major)
business impact in the account. When necessary escalates identified risks in
time to line manager.
Identifies, develops and drives leads and opportunities as
part of the Account Business Planning together with his/her account team.
Ensures the seamless handover for project execution and
delivery.
Ensures the conduction of the win-loss analysis.
Identifies potential areas of growth and improvement in
service delivery with existing clients
Works with line manager to prepare and finalize business
proposals.
Ensures costing and billing accuracy for company services
and existing clients while maintaining minimum margins
Carrying out client satisfaction surveys and reviews.
Creating an inspiring team environment with an open
communication culture.
Qualification
Education: University degree in business administration or
relevant discipline preferably from United Kingdom or other suitable education
institutes.
Situational Sensitivity.
Ability to assess the effect of his/her activities on other
people. He/she is interested in mutual understanding. Open minded and ease of
setting up a network of relationships.
Correctly judges the importance of the formal and informal
authorities and possibilities within the customer’s and our organization.
Record of successful performance (new orders), preferably in
the relevant industry / market.
Minimum 2 years’ experience in managing complex
projects/customers successfully.
Able to manage and motivate people successfully, preferably
with experience as a manager of a team in an international environment.
Able to motivate individuals from multiple cultures and
backgrounds.
Successfully deals with clients from diversified culture and
backgrounds.
