•Reading error codes flashed up on the device
•Swapping out hardware
•Tracing faults using diagnostic devices and
software
•Upgrading components
•Assisting the support staff of other
service-providers
•May require some staggered shifts
•Will require some travel to sites
•Other duties may be assigned
•Inventory Management
•Supervise the flow of company’s stocked goods
•Keep a detailed record of each new or returned
goods as it enters or leaves the stockroom.
•Control and oversee ordering inventory, storage
of inventory, and control the amount of goods
•Update the record file
•Common inventory management techniques knowledge
•Daily, Weekly and Monthly Reporting on IT Stock.
•Must be able to produce trend analysis report on
common failures on end user devices.
RequirementsYears of experience:Intermediate, typically 2 to 4 years of applied skills and experience
Supplier resources have completed industry standard training and
certifications to include A+ certification or have equivalent work experience
at a minimum of 3 years.
Completion of required training and certifications or have
equivalent work experience at a minimum of 3 years. to perform warranty
hardware repair of HP, Dell, and Lenovo devices including warranty parts
ordering, repair/replacement, and defective part return.
Working technical knowledge of Windows operating systems to
allow for resolution of issues, or full rebuild of the PC using client specific
documentation provided by the client.
Familiarity with OSX, iOS, and Android operating systems in
order to provide best-effort support to End users using related devices.
Working technical knowledge of Microsoft Office Products,
antivirus products, desktop services to allow for resolution of software
application issues.
Ability to utilize provided knowledge article to resolve issues
with client specific applications.
Customer-facing “soft skills” including strong verbal and
written communications
Ability to apply intermediate level of subject matter knowledge
to solve a variety of common IT issues.
Exercises independent judgment within defined practices and
procedures to determine appropriate action.
Acts as an informed team member providing analysis of
information and limited project input.
Evaluates unique circumstances and makes technical and
procedural recommendations.
Distinctive service and customer orientation
Fluent English in spoken and written
Conversational local language
Close attention to detail, and ability to work independently, as
well as part of a team, on multiple projects
Must be able to handle multiple tasks and adjust priorities
within deadlines
