Service Advisor - Islamabad/Rawalpindi

Job Description:

• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorizing additional work and making follow-up calls.
• Liaising with the Workshop, Parts department to ensure customer's vehicles are ready on time.
• Consulting with technicians about needed repairs and alternatives that can be offered.
• Answering customer questions about service outcomes and consulting with technicians when necessary.
• Overseeing and managing the service center scheduling and workflow.
• Informing customers of changes in service or when their vehicle is ready to be picked up.
• Ensuring warranty standards
• Making sure all repair work is carried out correctly, competently, and on time
• Ensuring that all work complies with health and safety as well as company standards 

Skills:

• Strong interpersonal skills
• Ability to work with people at various levels from workshop floor to senior management
• People management skills
• Quality and productivity focussed
• Problem-solving and decision making
• Motivated and able to motivate others
• Ability to work under pressure