Support Engineer, Associate

Company:Qualcomm India Private Limited
Job Area:Engineering Services Group, Engineering Services Group > Support Engineering

General Summary:

Lab & Infrastructure Management

• Maintain lab environment with regular ESD checks and ensure all temperature chambers, racks, and PCs are in healthy condition.
• Monitor lab equipment performance and conduct fortnightly audits with published reports.
• Work closely with the IT team to resolve lab PC issues and ensure systems are configured with the correct software tools.

Device & Inventory Management

• Manage inventory of test devices, MSM parts, and other accessories
• Handle device movement between racks and temperature chambers, including resting and cable connections.
• Procure and manage accessories such as cables and JTAGs.
• Collect and return devices to stores, updating asset tags and MCNs in the Confluence page.
• Coordinate with the proto team for upgrades or reworks.

Testing & Engineering Support

• Troubleshoot reported issues, and resolve problems on Qualcomm test devices with Engineering guidance
• Pre-validate device boot-up before deployment into the test farm.
• Debug device and JTAG-related issues.
• Provide support to Business Units including Modem, Auto, IoT, XR, CSM, and Compute.
• Maintain flexibility in work assignments and ensure timely task completion.

Minimum Qualifications:

• Bachelor's degree.
OR
Associate's degree and 1+ year of technical or related work experience.
OR
High School Diploma or equivalent and 2+ years of technical or related work experience.

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