Vice President Business & Ops Manager

As a Vice President will oversee the Conference Centre & Lobby Reception team and be responsible for providing meeting planning services and Lobby Reception management. 

This role will ensure global standards are maintained along with the highest level of service excellence and operational effectiveness. The manager will work closely with colleagues across Global Services, Global Multimedia Services, Food service vendors and Local Lines of Business. This role will directly report to the Regional head with dotted line reporting to the Global head of Conference Centre.

Job Responsibilities:

• Operational oversight of Conference Centers & Lobby Reception and provide leader approach across regions in India , ensuring all areas follow applicable policies and regulations
• Manage internal event planners and interact with various levels of senior management and LOB representatives to deliver outstanding service and a first class experience
• Review management of meeting space and  maximize utilization, and provide strategic guidance on vendors’ development of menus, programs and concepts that are specific to each site’s demographics, LOB and regional preferences 
• Partner on new construction and refresh projects managing, onboarding process of new conference centers in region 
• Gather and analyze metrics/MIS reports for monitoring business trends and provide business case documents to support operational needs, when required
• Determine training and development points for team and manage their mid-year and annual performance reviews
• Conduct monthly reviews with Regional head to share operational updates regarding product and service delivery and collaborate with India & global Amenity Services teams on strategy and innovation activity

Required qualifications, capabilities, and skills:   

• 12+ years’ experience in the hospitality industry managing guests experiences and meeting/business planning process, procedure and white glove customer service approach
• Highly organized ability to handle multiple tasks and apply judgment to prioritize the ask with working knowledge of food and beverage and audio visual system
• Analytical and budget planning experience with  strategic and risk management  and decision making ability in a fast paced diverse environment
• Computer skills, MS Office (excel, word, ppt), knowledge of Event Management System (EMS) and strong business writing and presentation skills  

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.