We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Play a key role in delivering world-class examinations by ensuring every stage of the exam journey is secure, compliant, and seamlessly executed. As the Exams Operations Coordinator, you will oversee the planning and delivery of test-day operations, coordinating venues, equipment, materials, and invigilating teams to provide an exceptional candidate experience while maintaining the highest standards of quality, security, and operational excellence.

You will also lead the selection, contracting, and management of exam venues and delivery resources, ensuring they are cost-effective, fully compliant with British Council and awarding body requirements, and ready to support successful exam delivery across your assigned location.

Main Accountabilities

You will coordinate the end-to-end operational delivery of examinations, ensuring every test is delivered securely, efficiently, and in full compliance with British Council and awarding body standards. This includes overseeing test-day and post-test operations, coordinating venues, equipment, confidential materials, and delivery partners, conducting operational readiness checks, venue audits, and risk assessments, and ensuring secure handling and transportation of exam materials. You will also support test-day staffing and rostering, act as the primary operational contact for venues and delivery teams, and manage operational issues, incidents, and escalations to ensure a seamless candidate experience.

Working closely with internal teams, suppliers, and venue partners, you will ensure all operational activities meet the highest standards of security, quality, and regulatory compliance. You will maintain accurate operational records and audit trails, support compliance audits and investigations, collaborate with Governance and Compliance colleagues, and use customer feedback and operational insights to drive continuous improvement. You will also oversee venue and supplier contracts, monitor costs and resource utilisation, and ensure the effective procurement and readiness of equipment and delivery resources.

In addition, you may lead Delivery Network Assistants, venue staff, and temporary test-day teams, providing guidance, training, and support to promote a culture of accountability, operational excellence, security, and continuous improvement across all aspects of exams delivery.

Qualifications & Skills

Essential

• Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events).

• Proven ability to manage venues, equipment, and logistics to strict security and quality standards.

• Experience supervising staff or contractors. 

• Undergraduate degree or equivalent experience. 

• Excellent written and verbal English communication skills, with the ability to work confidently in an English-speaking operational environment. 

Desirable 

• Experience working with awarding bodies or educational assessment services.

• Good understanding of compliance, confidentiality, and audit requirements 

▪ Lean Six Sigma qualification.

Important Information

Job grade: 4/H

Location: Ramallah, Palestine  

Gross Monthly Salary: 8370.00 ILS 

Closing Date: 20 July 2026

This role is only open for candidates who have the legal right to live and work in the job location

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]