Assistant Reservation Manager

Assist in managing the daily operations of the Reservations Department.

Supervise and support reservation agents to ensure accurate and timely handling of bookings.

Monitor reservation requests, cancellations, amendments, and special arrangements.

Ensure all reservations are processed according to hotel standards and procedures.

Support revenue optimization by monitoring room availability, rates, and restrictions.

Coordinate with Revenue Management regarding promotions, inventory control, and rate updates.

Handle guest inquiries, VIP bookings, and complex reservation issues.

Ensure proper follow-up on guest requests and special occasions.

Review reservation reports and identify discrepancies or operational concerns.

Train, coach, and guide reservation team members.

Ensure compliance with hotel policies, standards, and procedures.

Maintain effective communication with Front Office, Sales, and other departments.

Assist in preparing departmental reports and performance updates.

Support the Reservation Manager during peak periods and operational requirements.