Associate Vendor Operations Specialist - NFV

Company Description
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Job Description

Responsible for the day-to-day activities and supporting the local Operations Manager in the execution of priorities and tasks. Main point of contact for vendors ensuring any changes, issues or requests are completed and tracked.

What’s On Your Plate?

• Support the local Ops Manager & (key) account managers to improve operational metrics & set vendors up for success

  
  

• Own new vendor onboarding processes including scanning inventory for catalog creation & ensuring 100% accuracy and completion of assortment information setting up branches across platforms & setting up opening hours

  
  

• Actioning vendor changes i.e. opening hours, contact numbers, assortment

  
  

• Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalogue, price changes etc.)

  
  

• Responsible for updating vendors' assortment catalogue and integrations process for assortment, inventory management & price updates

  
  

• Daily review of performance & monitoring of inventory/price updates, identifying any issues and resolving to ensure correct availability & prices

  
  

• Regularly reviewing vendors' assortment looking at orders generated & top out-of-stock worst offenders; sharing reports with the local ops manager

  
  

•  Responsible for ensuring vendors have the right training, tools (devices etc.) and processes in place ensuring local tracking, implementation and vendor compliance

  
  

• Vendors point of contact for any technical or process issues, creating incident tickets / providing guidance/solutions immediately.

  
  

• Collaborate with other VCs within the market and across the region for best practices and lessons learned

  
  

• Ability to carry out daily checks with limited support, ensuring all local processes are followed and completed.

  
  

What Did We Order?

• Strong vendor operational knowledge

  
  

• Ability to document processes and guidelines

  
  

• Ability to work with data and highlight key insights

  
  

• Ability to solve minor issues efficiently, understand which issues require escalation and propose documents/changes to mitigate

  
  

• 1 plus years experience in an operational role

  
  

• Understands grocery operations