Cabin Services - Manager Cabin Services Training (Economy)

About the role

As a Manager Cabin Services Training (Economy), you will play a critical role within the Cabin Services Training Department to manage the Economy Cabin In-Flight Service training of our award winning Cabin Crew, by selecting the appropriate blend of learning modalities to cater for a multicultural workforce. You will supervise the design, development and delivery of the in-flight service training program in compliance with national & international regulations and standards, as well as best training practices.

In addition to the above, other key responsibilities include:

• Supervise the design, development, delivery of Economy Cabin service and Cabin Crew training programmes and be responsible for all in-flight product, service procedures as well as ground service product.
• Lead a core team of Training Professionals to ensure that set annual aims and objectives are achieved.
• Build and develop relationships with key departmental stakeholders. Propose and agree on action plans for implementation of new products and services.
• Lead business cases for new product implementation in collaboration with relevant departments and contribute to the development of Economy Cabin aircraft interior and service concepts.
• Assist to prepare and submit Capital and Expense Budgets and propose strategic solutions to minimise training costs to meet planned growth requirements set out by Qatar Airways Management.
• Proactively identify and develop talent to support business succession planning.

Be part of an extraordinary story 

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

We are looking for a passionate and experienced professional to join our Cabin Services Training Team.

In order to be successful in this role you will have:

• A bachelor’s degree in the areas of Training and Development, Social Sciences, Psychology, Sociology, Education,  Business Administration or equivalent with at least 8 years of job-related experience in a global airline.
• Experience as a certified trainer or recognised training qualification.
• Experience in In-flight services training will be an added advantage.
• Managerial skills or prior experience in leading a team of specialists/instructors.
• Strong communication and computer skills (Microsoft Office products)
• Willingness to relocate to Doha, Qatar. 

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Qatar Airways was awarded Skytrax Airline of the Year an unprecedented 7 times - 2011, 2012, 2015, 2017, 2019, 2021 and 2022.

In 2023, Qatar Airways was awarded ‘World’s Best Business Class’ for the 10th time, the ‘World’s Best Business Class Seat’, ‘World’s Best Business Class Lounge’, ‘World’s Best Business Class Lounge Dining’ and ‘Best Airline in the Middle East’.

Hamad International Airport, our Doha hub, named Skytrax’s ‘World’s Best Airport’ in 2021 and 2022. In 2023, Hamad International Airport has been ranked 2nd best airport in the world and received the ‘Best Airport in the Middle East’ accolade for the 9th consecutive time, in addition to ‘World’s Best Airport Shopping’.

How to apply 

Please see below for all eligibility and requirements for internal applications.

Please note that any applications not meeting the criteria will not be processed.

• Employees must have completed a minimum 10 months in their current role to be eligible to apply for an internal move.
• All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
• Employees can only have three active applications at any one time.
• Employees must submit applications through internal vacancies portal (via GEMS) only.
• If you are Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role. I-NOC is not required if this role reports to your current line manager within the same cost center. Please upload a single document stating this along with your CV. I-NOC is required if this role reports to a different line manager. Please upload a signed and approved I-NOC, valid only for the position stated in a single document along with your CV. If you are unable to upload your I-NOC, please contact your Admin or Talent Acquisition for assistance.