Collection Agent

Key Accountabilities

• Performed outbound calls to contact delinquent customer and request for customer payment to cover overdue amount
• Ensuring service level targets are met on daily basis.
• Maintain all communication with customer well recorded for future collection activities.
• Raise request for legal case if needed to secure customer obligation.
• Arrange to block defaulters and guarantors accounts to recover past dues
• Follow up with the branches and account officer for recovery purposes.
• Follow up with employers to get the status of their defaulted employees and follow up with employer for End of Service benefits in case of resignation/termination cases.
• Help in early identifications of skips and remedial action and perform early tracing activities.
• Blocking of the accounts in case of No Salary transfer/Loss of employment. Ensuring the set call targets are met on daily basis.
• Ensure the customer's accounts are debited on timely basis to cover the overdue payments.
• Providing timely feedback on any company performance to restrict the companies and avoid any further loss to the bank.
• Perform other duties assigned by supervisor
• Achieve monthly collection target as per KPIs

Key Competencies

• Banking knowledge
• Communication Skill
• Product knowledge
• Basic Computer literacy
• Decisiveness,
• Teamwork and coordination.