Purpose:
The purpose of this role is to supervise the day to day Hair & Beauty Salon activities, manage staff and clients to ensure the highest customer satisfaction and run the frontdesk.
Responsibilities:
Ensure Salon Policies, and Procedures are followed, and Company Core Values
Manage staff day to day Issues
Manage Salon day to day activities
Ensure Customer Service is provided by Frontdesk, Hair Staff, and Beauty Staff
Ensure Quality Services are provided by Frontdesk, Hair Staff, and Beauty Staff
Manage client complaints
Perform Salon Audit daily and make sure salon cleanliness, presentation and maintenance are up to 5-star standards.
Required Competencies:
Great Customer Service Background
Experience in any of the following service industries: Hotels, F&B, beauty industry, other hospitality, or service industry.
Basic management or supervisory experience.
Leadership & Management Skills:Ability to lead and manage the existing salon staff to follow company policies, operational procedures, and lead them to achieve sales goals and great customer satisfaction.
Administrative skills
Ability to deal with client complaints
Confidence
Ability to ready to reports on spreadsheets, such as sales, and client satisfaction
Accountable & Responsible
Computer skills
Pay Package:
Salary: Competitive Salary
Competitive monthly salary
+ Salon Service Sales commission
+ Retail commission
Generous annual leave
Free medical provided
Free Salon Services
About the Company:
Kozma & Kozma, and Kozma Curl are international salons with branches around Qatar, Dubai and Oman.
Kozma Curl brand in addition to owning salons it has its own Curly Products and Ecommerce site.
We are rapidly growing around the
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