In- Room Dining Order Taker page is loaded
In- Room Dining Order Taker
locationsThe Pearl Qatar time typeFull time posted onPosted 8 Days Ago job requisition idREQ10313174
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar – offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Joël Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.
About the role
We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.
What you will do
The In-Room Dining Order Taker is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. The In-Room Dining Order Taker takes guests’ In-Room Dining orders, communicates special requests to the Kitchen, and coordinates delivery of orders according to Four Seasons Standards.
Accurately take Guest orders by means of Phone, ensure that Guest name, Room number, time of Guest order, and Delivery timings are clearly registered. Follow established phone courtesy standards and actively sell food and beverage using up-selling techniques. Answer telephone calls within 3 rings, using correct salutations and telephone etiquette. If two or more calls come through at the same time, ask the first guest to be placed on hold, then pick up the lines and ask the guests to be placed on a brief hold, while taking the first caller's orders. Make knowledgeable, informed, and articulate recommendations and suggestions regarding all menu items. Offer information on all menu items, beverage items and help guests with food and wine Pairings, advise guests with an approximate time frame for delivery. When a guest orders Room Service, handwrite the order with all specific instructions on the appropriate order form. Take ownership of any special Guest request or Guest menus and always inform and refer to the Manager on duty. Ensure all amenities are delivered to the correct guest and the right room while using the hotel PMS system. Common allergies, and what to offer in order to substitute items to avoid allergic reaction and communicate all allergies to the Chef and Manager on duty. Any special requests that can be accommodated Coordinate with housekeeping for pick-up of Guest trays and Tables after completion of guest meals. Maintain the pick-up log and follow up with service staff for tray pick-ups. Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards. Interact in a courteous and professional manner with all guests, staff, and community members. Respond in a courteous, professional, and rapid manner in order to resolve all guest and staff difficulties. Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Maintain clean and safe work area and grooming standards Models the company's culture, vision, mission, and core values at all times. All other duties as required.
What you bring
1-3 years of experience as a room service order taker, preferably for a luxury
Good Attention to details
Good in English both written and communication, Arabic speaker is an advantage
What we offer:
Opportunities to build a successful career with global potential
Unique strong culture - diversity of 50 different nationalities
Living accommodation in a high quality, well-resourced apartment
Excellent Training and Development opportunities
Employee Recognition Programs
Complimentary nights at FS Hotels Worldwide
Paid home leave tickets
Complimentary meals in employee restaurants
Free transportation to work
Medical coverage
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
