Master Technician

CONSULTATION

• Provide consultations and support in vehicle diagnostics and quality control activities, especially within their specialized areas / systems, to ensure vehicle’s timely repair within Ford / Lincoln standards.

1. Carry out diagnostics to timely identify difficult issues / problems for the Technician Team repair said vehicles.
2. Conduct quality checks, as required, to support quality control effort on vehicle repair / maintenance prior to release.
3. Carry out road tests during Diagnostics or Quality Control, as and when required, to advise accordingly.
4. Report Safety Failures through GCR and or other Platforms.

PRODUCTIVITY & EFFICIENCY

• Part in the improvement of productivity and efficiency of Technicians within the team to facilitate achievement of the team’s targets and objectives.

1. Continually assess each technician in terms of their knowledge and skillsets to ensure that the right work assignment are allotted to them; coordinate with the team leader to assign the right job to the right person.
2. Train workers and demonstrate way to repair and maintain vehicles, using the assigned tools and equipment.
3. Assist the Team Leader in monitoring the assigned job / tasks of each technician, investigate delays and help resolve to ensure timely completion; Inform Team Leader on Technicians without any active job / task.
4. Continually coordinate with the Technical Trainer to develop and improve the Technician’s technical skills and the each of the Vehicle systems.

IMPROVEMENT

• Support and take part in the Workshop activities in order to improve operations and facilitate higher efficiency and effectiveness.

1. Consult with Ford Motor Company regarding Repair Process for unusual concerns.
2. Confer with the Team Leader to obtain descriptions of vehicle problems, discuss work to be performed and future repair requirements.
3. Suggest changes in working conditions and use of equipment to increase efficiency of workshop.
4. Analyze and resolve equipment problems and assist mechanics in resolving equipment problem.
5. Keep shop equipment operating by following the correct procedure; troubleshoot breakdowns and perform preventive repairs; call for repairs, if necessary.

REPAIR / MAINTENANCE

• Lead in vehicle repair and maintenance, as assigned by the Team Leader, to ensure its work completion within an acceptable time frame and cost.

1. Study Repair Order with details of Customer’s complaints and diagnose the cause; Examine vehicles to determine extent of damage or malfunction.
2. Plan for work procedures and needed equipment / tools, using charts, technical manual and experience.
3. Test and adjust repair systems to meet manufacturer’s performance specifications.
4. Contain costs by using warranty; evaluate service and parts options.
5. Perform or oversee the relevant tasks, needed to repair or replace parts or components, using necessary equipment to finish within an acceptable time frame.
6. Inspect and test drive repaired vehicles to verify repairs, when necessary, before turning over to Supervisor.

AND SAFETY

• Comply with the Division’s Health and Safety standards and practices in order to minimize or prevent losses or damages to life or company / customer property or assets.

1. Promote and monitor the use of safety and protective equipment.
2. Observes and promote safe work practices, procedures and a clean and safe work area is maintained at all times.
3. Adhere to proper cleaning methods, storage and proper care of equipment and supplies.
4. Take all necessary and reasonable precautions to protect mechanic, equipment, materials and facilities.
5. Report all accidents / potential hazards to Workshop Manager immediately or as soon as reasonably possible.

HOC ACTIVITIES

• Carry out other tasks and activities as and when requested by Management, within the context of the Division’s scope and requirements.

1. Carry out instructions or request on time and within the satisfaction of the requestor.
2. Respond to other tasks / instructions related to their scope of work.
3. ·  Provide assistance to teammates in case of problems without sacrificing their own work.
4. Supervise / participate in all duties as listed under the job description of mechanics.
5. Carry out other tasks and assignments, besides roles and responsibilities as defined above, assigned by Management.