·         Respond promptly to reservation inquiries via phone, email, and online platforms.

·         Assist guests in making room reservations based on their preferences and needs.

·         Input and maintain accurate reservation records into the PMS, Opera Cloud.

·         Provide personalized service to guests, addressing their questions and concerns professionally and courteously.

·         Upsell hotel amenities and services to maximize revenue opportunities.

·         Handle guest complaints and resolve issues promptly to ensure guest satisfaction.

·         Communicate effectively with other hotel departments to ensure seamless guest experiences.

·         Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.

·         Confirm reservations and send booking confirmations to guests promptly.

·         Promote direct bookings and educate guests on the benefits of booking directly with the hotel.

·         Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.

·         Monitor room availability and make recommendations to maximize occupancy and revenue.

·         Prepare daily reports on reservations, cancellations, and no-shows.

·         Maintain accurate records of guest interactions and transactions.

·         Assist with administrative duties as assigned by the Reservations Manager.