Spa Receptionist/Spa Coordinator

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Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.
With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a Spa Receptionist/ Spa Coordinator with luxury and lifestyle brand hotel experiences to join our team in Doha.

Just a stone’s throw from the many favourite sights of the Qatari capital, the hotel will welcome guests and locals to experience its 283 guest rooms, including suites and serviced apartments, and to enjoy a multitude of unique dining options.

Your role will be included but not limited to: 

• Guest interactions: you will ensure all guests are welcomed to the Spa in a 5* manner, inform guests on our offerings and discuss all options with them.
• Managing bookings: you will manage bookings and take any bookings from guests either in person or via the phone, you will talk guests through our Spa journey and guide them on their experience.
• Promoting our products: you will promote and up-sell our treatments and large range of products available, recommending products based on your knowledge gained through your interaction with the guest.
• Coordinate with the team with the hotel updates and do administrative tasks like department schedule, payroll related tasks, etc.

So, we are looking for someone who has…

• Previous experience as a Spa Receptionist within either a destination Spa or within a Hotel Spa is desirable, or general Hospitality experience ready to try a new role
• An interest in Spa and Wellness area, it would be great if this was something you were passionate about and had existing knowledge regarding.
• High levels of communication, you will be communicating with guests and other departments daily.
• Drive to produce result and to continue to provide our guests with extremely personal experiences and human connection. 
• A warm and authentic personality, with a can-do attitude and commitment to service. 
• Overall, you will be willing to work within our team to embrace our service and delight our guests!

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.