Quality Analyst to join our call center team. The Quality Analyst will ... calls, chats, emails) to assess agent performance and service quality. - Utilize ...
, test specifications etc. Listen to call, read transcripts and understand business ... problems and frame solutions. Contact Center Experience: Working knowledge in contact ... center...
function to deliver related managing agent services to the Wave1 project ... years working experience in a call center/helpdesk type role preferred
· Strong ...