Job Requisition ID: 158719
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
Give great service & sell to our customer, directly & by doing the jobs required
What you will do
Description:
SALES
Co-ordinates people resource and activity to ensure right people in the right place to deliver the sales plan
- Takes part in commercial walk rounds with Store Manager and store visitors.
- Complete probes and ensures the actions are delivered.
- Keeps up to date with all key communication documents and takes appropriate action.
Organises resource to ensure optimum stock levels for opening and throughout the trading day
- Co-ordinate the deliveries, early morning fill / ambient operation in line with the FIFO.
- Manages shelf availability to deliver accurate results for the store.
- Co-ordinates stock accuracy adjustments and ensures activity is delivered within relevant timelines.
- Maintains knowledge of the day to day stock holding in the store and can co-ordinate resource to ensure availability is maintained throughout the day.
Organises resource to deliver corporate layout, phase changes, floor plan and planogram implementation
- Co-ordinate resource to deliver launches and phase change implementation.
- Organize resource to deliver floor plan implementation.
- Carries out decor and equipment checks and implements follow up actions.
SERVICE
Co-ordinates resource across zones and Key service areas to ensure customer needs are met
- Ensure all of the Zones, tills and key service areas are resourced and reacts on a daily basis to meet the needs of our customers.
- Responds to and deals with Customer queries, concerns and complaints.
- Flexible approach to working in other areas of the store to meet customer demands.
Guides, coaches and leads the Store team which help improve the customer shopping experience
- Ensures a memorable shopping experience by engaging with and making a personal connection with the customer.
- Delivers great service for our customers and role models 'Service -Doing the Right Thing' and our 4 key service behaviors at all times - Being Positive, Being Determined, Taking Ownership & Responsibility and Being Respectful'.
- Observes service delivery and provides feedback to individuals who do not demonstrate the key service behaviors.
- Recognizes individuals who deliver excellent service by giving feedback and nominations to reward those who provide excellent customer service.
STANDARDS
Ready to Trade Standards
- Co-ordinates resource across zones to ensure that ‘packet perfect standards’ are maintained.
- Provides guidance and feedback to customer assistants on hygiene standards.
- Ensures standards at all service points are maintained throughout the day.
Co-ordinates resource and allocates Due Diligence activities to ensure department is trading safely and legally
- Co-ordinates DEF Reduction and removal.
- Completes / prepares compliance paperwork for Sign Off.
- Carries out Duty Management role before store opens / post closure.
- Manages the bag and locker checks / till to ensure dual control compliance and protection of the individual being searched.
PEOPLE
Manages a committed team who feel fully engaged, supported and recognised for their contribution
- Communicates effectively and engages team through team briefs and huddles.
- Takes time to ensure employees understand the part they play in delivering their accountabilities.
- Provides regular feedback to team members and recognises individuals who perform well in their role.
- Understands Engagement Survey scores and takes action to drive improvements across the team/department/store.
Drives individual performance and develops potential
- Delivers the performance review process within agreed time frames and drives delivery of consistent standards of performance and behaviour.
- Agrees stretching targets for their team and takes appropriate action to deal with poor performance in a timely manner.
- Takes an active role in ensuring all new and existing employees develop the skills and experience to perform well in their roles.
- Identifies and develops talent through effective development planning.
- Identifies recruitment needs and takes active role in the selection of their team.
- Implements Company HR policies fairly and consistently across the store to drive improvements in attendance and behaviour.
- Takes Ownership for own development.
COSTS
Contributes to the store's profitability through minimising losses and accurate staff cost management
- Plans and allocates staffing resource across the section through the use of rostering to ensure that the operational needs of the store are met and are within budget.
- Reviews individual transaction rate data and takes appropriate action to improve performance.
- Reduces idle time on tills by ensuring resource is redeployed appropriately
- Manages and plans holiday/vacation ceilings to ensure that the operational needs of the section and store are met.
- Ensures that there is an effective absence management process in place through the use of the return to work process.
Performance Indicators
• Stock Availability
