Hospitality Trainer

STTAR Tourism Institute is a leading training institution in the field of hospitality and tourism in the Kingdom of Saudi Arabia, and It is the training arm of the Swiss Hospitality Company, which is considered as a house of expertise and consulting company specialized in the field of human capital development and workforce planning in the tourism sector.
The Institute was established and approved by the Technical and Vocational Training Corporation to keep pace with and meet the needs of the tourism labor market by providing qualifying and development programs that seek to upgrade the quality of service provided in tourist facilities to a global level.
 

Job Description:
Trainer should be capable and experienced within Customer Service / Retail Sales / Hospitality industry.

Tasks and Duties:

• Plan, facilitate, and deliver workshops, and qualifying & development training programs.
• Execute, recommend, develop, and assist in implementation of programs designed to enable the organization to meet its objective.
• Develop, organize, and continually update training manuals, visual aids and other training materials.
• Research & implement new training techniques, exercises, and utilize appropriate educational technologies to enhance learning.
• Implement a sustainable plan of programs.
• Propose new ideas to improve the training planning and implementation process.
• Ensure exceptional quality of service through consistent standard training, development, and coaching. 
• Selection of course materials, instructional equipment, and educational resources.
• Utilize appropriate training & educational technologies to enhance learning. 
• Ensure safe and efficient operations at all times.

Saudi Candidates Qualifications:

• A Bachelor Degree of a related major, Business administration / Sales & Marketing / Hospitality & Tourism.
• Or a Diploma of a related major, Business administration / Sales & Marketing / Hospitality & Tourism with a minimum of 3 Years of Training Experience.

Non-Saudi Candidates Qualifications:

• A Bachelor Degree of a related major, Business administration / Sales & Marketing / Hospitality & Tourism.

Other Qualifications (for all candidates):

• Eastern Province Residence (Ahsa , Hafouf, …)
• Candidate must have or capable to obtain TVTC Trainer Permit.
• Strong writing and editing skills in both Arabic and English languages.
• Strong presentation skills.
• The ability to inspire, motivate and demonstrate excellent customer service & sales skills.
• The ability to deliver training through video conferencing, webinars and other online methods using software and electronic hardware.
• Excellent time management and organizational skills. 
• The ability to work in a fast-paced environment, handle stress and give supportive and constructive feedback. 
• Strong problem-solving skills and analytical abilities.