The IT Manager is responsible for overseeing the day-to-day operations of the IT department, ensuring the efficient delivery of IT services and support. This role involves managing a team of IT professionals, implementing technology solutions, and collaborating with other departments to align IT initiatives with business goals.
➢ Lead and manage a team of IT professionals, providing guidance, coaching, and support.
➢ Ensure the stability, security, and optimal performance of the organization's IT infrastructure.
➢ Oversee the installation, configuration, and maintenance of hardware, software, and network systems.
➢ Coordinate with vendors and procurement department for the procurement of IT supplies and equipment.
➢ Create user guides and documentation to assist end-users with common technical tasks.
➢ Provide technical support to end-users, addressing hardware and software issues promptly.
➢ Ability to collaborate with non-technical stakeholders and effectively communicate IT concepts.
➢ Prioritizing the delivery of IT services that meet the needs and expectations of end-users.
➢ Identify problematic areas and implement strategic solutions in time.
➢ Oversee resolution of escalated support tickets and prioritize tasks based on business impact.
➢ Implement and enforce security measures to protect the organization's data and information assets.
➢ Stay informed about cybersecurity threats and implement best practices to mitigate risks.
➢ Communicate and train employees on IT policies and best practices.
➢ Bachelor’s degree in information technology, Computer Science, or a related field.
➢ A minimum 5 years of proven experience in IT management and leadership roles.
➢ Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices.
➢ Ability to lead and motivate a team of IT professionals.
➢ Strong analytical and problem-solving skills to address complex IT challenges.
➢ Strong decision-making skills to address IT challenges and make informed choices.
➢ Ability to diagnose and resolve technical issues efficiently.
➢ Clear and concise communication skills, both verbal and written.
➢ Skill in developing and implementing IT strategies.
Computer Science
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