Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region. As a leading food company, Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today. With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It operates its global Customer Experience Center in Dubai, UAE, its Engineering Hub in Krakow, Poland, and its Robotics Hub in Odense, Denmark. We are currently seeking IT Field Technicians to join our team and support our restaurant and Cloud Kitchen Operations in maintaining their Point-of-Sale (POS), printers, networks, CCTV systems, laptops, and other peripherals.
On-Site Support: Provide on-site technical support for restaurant, Cloud Kitchens, including troubleshooting, repair, and maintenance of POS systems, printers, networks, CCTV cameras, laptops, and other IT equipment.
Routine Maintenance: Conduct routine maintenance checks to ensure the smooth functioning of IT systems and equipment in restaurants.
Installation and Configuration: Install and configure new hardware and software components, including POS terminals, printers, network devices, and CCTV cameras, according to the operational need.
Technical Troubleshooting: Diagnose and resolve technical issues reported by restaurant staff promptly and efficiently to minimize downtime and disruption to operations.
Documentation: Maintain accurate records of service calls, repairs, installations, and maintenance activities performed at each restaurant location.
Customer Communication: Communicate effectively with restaurant managers and staff to understand their IT requirements, provide technical assistance, and ensure customer satisfaction.
Training and Support: Provide training and support to restaurant staff on the use of IT systems and equipment, including POS terminals and software applications.
Experience: Minimum of 2 years of experience in providing IT support, preferably in a field service or helpdesk environment.
Technical Skills: Proficiency in troubleshooting hardware and software issues related to POS systems, printers, networks, CCTV systems, and laptops. Knowledge of Windows and Linux operating systems is desirable.
Driving License: Valid driver's license and a clean driving record are mandatory for this role.
Customer Service: Strong customer service and interpersonal skills with the ability to communicate technical information effectively to non-technical users.
Flexibility: Willingness to work flexible hours and travel to multiple restaurant locations within the designated area.
