Duties and Responsibilities:
- Performs basic point-to-point troubleshooting on CCTV, Burglar, Fire, Keyless Access and Intercom equipment.
- Perform regular preventative maintenance functions and building assessments to include physical inspection, written reporting, and repair of all life safety devices.
- Inspect and coordinate work performed by authorized vendors to ensure projects meet scope of work, project specifications, and guideline requirements.
- Perform call center duties to include call taking, work order creation, troubleshooting, dispatch, and reporting.
- Responsible for maintaining regular communication with supervisor and management staff through the use and check of email, mobile phones, regular team meetings, direct connect device, PDA, work order system, and other communication tools.
- Conduct interdepartmental training as required on Freezer/Cooler Probe devices as well as perform basic troubleshooting, installation, and configuration of all other life safety devices to include but not limited to surveillance equipment, keyless access components, intercom systems, IP address validations, analog and digital clocks, fire/burg components, and others as required.
- Performs barcoding, camera validations, cable labeling, floor plan mapping, and other inventory activities for all life safety system devices.
- Responds as directed to emergency and non-emergency life safety system failures, including fire/burglary system outages and alarm calls.
- Manage the time and attendance function in the work order system to input project time, daily work, and leave time requirements; enter ticket status updates; and place materials requests.
- Meet or exceed all required productivity goals according to Service Level Agreements, i.e. service call response times, ticket closure status updates, and all others as determined by the Director of Safety and Security.
- Collect and maintain an accurate inventory of all in-use life safety equipment, maintain service records, upgrades, and warranty information.
- Perform continual skills updates, training, and research to stay abreast of current and emerging related technologies and product enhancements.
- Maintain strong written and effective oral communication skills for both internal and external stakeholders, customers, and peers.
- Demonstrate attention to detail to ensure successful resolution to customer requirements in a timely and cost effective manner.
- Shift times may vary based on assignments made by the Director of Safety and Security.
- Work a rotating on-call schedule.
- Performs other duties as assigned by appropriate administrator.
- Required to attend scheduled shift during regular business hours as mandated.
Qualifications:
- Bachelor's degree in computer science, information technology, or similar.
- Certified Microsoft, CompTIA, or Cisco network professional preferred.
Professional experience:
- At least two years' experience as an IT Help Desk technician.
- Excellent knowledge of networking protocols and components
- Knowledge of hardware, such as cabling (fiber and wire), wireless products and desktop system.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.