Tamheer— VOC

Tamheer— VOC

Job Description

• Report gaps identified in delivering the Bupa promise for services offered to Bupa Arabia members.
• Supervise activities coordinating monthly visits to Bupa Arabia clientele company executives.
• Report progress and success measures by number of visits conducted and employee attendance.
• Supervise company profile and sharing it with Bupa Arabia senior employees attending the particular visit.
• Investigate and report high risk complaints by Bupa Arabia members identifying root causes and preventive actions.
• Monitor recovery and preventive actions as agreed by the complaint champions.
• Track the high risk complaints by Bupa Arabia members and their resolution within regulatory KPIs.
• Support building the loss tree for all service failures identified feeding into focus improvement projects.
• Develop a unified complaint log for all complaints received within Bupa Arabia by various departments in line with government regulations.
• Supervise the progress of the forums between sales and operations.
• Supervise the progress of tracking and reporting the progress of the service failures identified in the forum.
• Revise action meeting minutes before dissemination to forum attendees.

Skills

• Delivers comprehensive presentations
• Skilled in time management and project management
• Experience in a customer service or service quality field preferred
Job Location Jeddah , Saudi Arabia Job Role Other Job Role: غيرذلك Experience: 0 - 1 عدد سنوات الخبرة جدة, السعودية Career Level / Band: مبتدئ الخبرة Role Purpose To support VBHC in the daily admin activities related to the patients and the... Job Role: غيرذلك Job Role: غيرذلك Job Role: غيرذلك Experience: 0 - 1 عدد سنوات الخبرة جدة, السعودية Career Level / Band: مبتدئ الخبرة Role Purpose Willing to learn and execute on given task. Meeting deadlines and delivering... Job Role: غيرذلك Experience: 0 - 1 عدد سنوات الخبرة جدة, السعودية Career Level / Band: مبتدئ الخبرة Role Purpose Willing to learn and execute on given task. Meeting deadlines and delivering... Job Role: غيرذلك Experience: 0 - 1 عدد سنوات الخبرة جدة, السعودية Career Level / Band: مبتدئ الخبرة Role Purpose To support VBHC in the daily admin activities related to the patients and the... Job Role: غيرذلك Job Role: غيرذلك Job Role: غيرذلك Experience: 0 - 1 عدد سنوات الخبرة جدة, السعودية Career Level / Band: مبتدئ الخبرة Role Purpose Willing to learn and execute on given task. Meeting deadlines and delivering... Job Role: غيرذلك Experience: 0 - 1 عدد سنوات الخبرة جدة, السعودية Career Level / Band: مبتدئ الخبرة Role Purpose Willing to learn and execute on given task. Meeting deadlines and delivering... Job Role: غيرذلك Experience: 0 - 1 عدد سنوات الخبرة جدة, السعودية Career Level / Band: مبتدئ الخبرة Role Purpose To support VBHC in the daily admin activities related to the patients and the... Job Role: غيرذلك