Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

YOUR MISSION

We are looking for a world class and experienced customer service and billing professional to join the Order to Cash team within our Global Finance Operations Department in our HQ. As an O2C Billing Assistant, you will have full responsibility for the complete billing cycle for designated portfolios of accounts. 

THE JOURNEY

• Generate invoices and payments accurately in a timely manner. 
• Process credit and debit adjustments, as necessary. 
• Update and maintain billing records and master data when applicable. 
• Ensure quality of accounting data by monitoring and implementing control checks. 
• Collaborate closely and proactively with other departments & local teams; Resolve all billing and payment related inquiries within established SLAs. 
• Maintain and update billing documentation thoroughly and accurately, in accordance with department guidelines. 
• Monitor and manage accounts receivable balances, including payment application and follow-up on overdue invoices.
• Establish effective back-up support processes (cross-training and knowledge transfer) to ensure seamless support for all portfolio matters; ensure adequate coverage when out of office. 
• Assist with reconciliations & support month-end-closing. 
• Assist in the identification of process improvements. 
• Other duties as assigned.

WHAT YOU WILL BRING TO THE RIDE

• Advanced Excel proficiency, SQL knowledge desirable
• Minimum 1 year experience, ideally in Billing and/or Accounts Receivable
• Eye for detail and accuracy are imperative
• Highly organized and able to multiple tasks in a fast-paced environment
• Ability to work effectively under pressure and deadlines
• Analytical and problem-solving skills.
• Display initiative, proactiveness and willingness to grow
• Ability to develop in a multicultural environment; a true team player
• Excellent English communication skills required
• Hands-on experience with SAP and/or Dynamics 365 is a plus

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!