ابدأ بالتواصل مع الأشخاص وتبادل معارفك المهنية

أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.

متابعة

A customer is repeatedly using abusive language, but he has a valid point; what would you do?

How would you handle a situation where a customer has asked for some service or product that is in violation of the company’s policies and is against the better interests of the company?

user-image
تم إضافة السؤال من قبل Imran Khan , Sales Executive , ASAS INTERNATIONAL MARKETING
تاريخ النشر: 2017/07/15
Muhammad Asghar
من قبل Muhammad Asghar , Senior Field Officer , Continental Biscuit Limited

apology him about mistake and deal in polite mode

Ali Alshawa
من قبل Ali Alshawa , Marketing Specialist (CVM) - Business Development , Zain Jordan

If the customer has a valid point for what he/she is asking for and its against the policy then this point should be raised to higher management to decide if the policy needs to be amended or if this is a special case that needs to be handled separately, in all cases the customer should feel that you empathy with his/her case and that you will further investigate his inquiry and try your best to solve it.If not you can offer some kind of compensation that does not conflict with policies or interest of the company

المزيد من الأسئلة المماثلة

هل تحتاج لمساعدة في كتابة سيرة ذاتية تحتوي على الكلمات الدلالية التي يبحث عنها أصحاب العمل؟