Overview of Role:
We are currently looking for a Call Audit Agent to assess calls’ compliance with our policies and quality parameters. You will be responsible for calibrating calls while using a specific scores scale, identifying areas of improvement in calls or non-compliance issues and providing direct feedback which will impact our customer experience.
As a Call Audit Agent, you will have a highly analytical mind with strong focus on attention to detail.
What you will do:
What we need from you:
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.