Application Support Lead

Ready to learn more about us?
We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!
Tech at the root
We believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.
Growth is in our DNA
As a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.
Focused on positive impact
Our vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.
ABOUT THE TEAM
If you are a techie, you belong in our Technology Team that builds scalable, high-performance platforms for our customers using up-to-date and efficient technologies.
We are all working with the same purpose: To create a positive impact in our ecosystem by enabling commerce through technology.

Your Main Responsibilities

• Provide strategic leadership and direction for the Application Support teams.
• Develop and implement processes to optimize application support delivery.
• Manage team performance, setting goals, providing coaching, and fostering a culture of continuous improvement.
• Mentor and develop team members, sharing your technical expertise and leadership skills.
• Escalate complex issues to development teams and work collaboratively to find solutions.
• Identify trends in support requests and proactively implement preventative measures.
• Analyze data and reports to identify areas for improvement within the application support function.
• Stay up-to-date on the latest technologies and industry best practices.

Qualities We Are Looking For

• Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
• Minimum 5 years of experience in application support or a related technical leadership role.
• Proven track record of leading and motivating high-performing teams.
• Strong understanding of software development lifecycles and IT infrastructure.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills, with the ability to effectively lead, coach, and mentor a team.
• Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• Experience working in a cross-functional environment.
• Good command of English
• Ability to work from the office when necessary
• Experience in the e-commerce or logistics industry.
• Experience with knowledge base management tools.