CRM Specialist

Description:

We are a global modest fashion e-commerce company. We are currently operating in more than 100 countries and providing the content in five languages: Turkish, Arabic, English, French, German by adapting to their local preferences. We bring fashion and technology together with iconic brand and smart operations to create great value for our customers. We invest in every customer’s experience. We strongly believe in putting people first – our customers, our teams, our partners.

We are looking for a CRM Specialist who has a passion for fashion and will help us to constantly examine and monitor the company’s practices with existing customers, helping ensure that retention levels are as high as possible.

What we expect from you:

• Planning and delivering CRM campaigns to increase customer retention across the company,
• Monitoring the customer segments and planning and delivering CRM action plans upon the segment migrations,
• Monitoring and maximizing customer lifetime value strategies ensuring maximum profitability,
• Owning the customer journey and business metrics across onboarding, engagement, and retention stages,
• Analyzing, reporting, and improving customer database infrastructure for current and potential customer needs,
• Monitoring the CRM budget,
• Developing and tracking the performance of retention campaigns to deliver revenue targets,
• Managing customer engagement platforms like Insider, Salesforce Marketing Cloud,
• Leading and supporting ad-hoc companywide projects directly affecting the customer experience.
• Deliver and own the Modanisa loyalty program, driving retention, and business growth and ultimately improving customer lifetime value.

What we are looking for:

• Bachelor's Degree in Economics, Engineering, Business Administration or related majors from a reputable university,
• Minimum 2 years’ experience on CRM processes, e-commerce experience would be highly preferable,
• Experience in building, shaping, and delivering end to end CRM strategy and Customer Communications and working with platforms such as Salesforce Marketing Cloud or similar,
• Team player, who can inspire and lead junior colleagues to deliver high performance,
• Ability to work independently in a fast-paced and rapidly changing environment,
• Ability to assess & prioritize business processes and projects,
• Experience of building and maintaining client/stakeholder relationships/ projects,
• Experience across the full project lifecycle – analysis and design as well as implementation,
• Good problem solving, project management, and reporting skills,
• Qualified using MS Office and working with advanced statistics report tools,
• A logical and strategic thinker,
• Positive attitude, detail, and customer oriented with good multitasking and organizational ability,
• Problem solving skills,
• Great interpersonal communication skills,
• Good time-management skills,
• Good command of English.

The MODANISA Story

Founded in 2011, with a reason to enrich women’s lives and to become the leader in the modest fashion e-commerce world. Modanisa is a globally renowned e-commerce platform, offering modest fashion apparel, through sales of popular brands, designers, as well as through its own private label lines.

Invested by the international leading investors like Goldman Sachs which is one of the world’s leading investment bank and investor of start-ups like Facebook, Spotify and Uber and like Wamda Capital which is MENA’s leading venture investing firm. We have been awarded by Al Jazeera and Thomson Reuters and described as one of the largest players in the modest fashion market. We are ambitious and we know our pace.

Modanisa’s 700+ employees (along with subcontractors) are living in the creative world of huge brands. Modanisa is all about people. Every single person is working hard to make Modanisa the number one modest fashion e-commerce company.

If you are a crazy game changer who wants to change the traditional way of fashion. Join Us!

When you apply to a job on this site, the personal data contained in your application will be collected by Modanisa Elektronik Mağ. ve Tic. A.Ş. (“Controller”), which is located at Ahmediye Mah. Halk Cad. Sunar İş Merkezi No:37 Asma Kat Üsküdar/İstanbul and can be contacted by emailing [email protected] .

Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.

MODANISA is subject to the PDPL (Turkish Personal Data Protection Law no. 6698) in relation to processing personal data obtained from “Employee Candidates”

Therefore, your personal data shall be protected under the PDPL (Turkish Personal Data Protection Law no. 6698). You may find our Turkish Policy for Privacy and Protection of Personal Data here [Turkish Policy for Privacy and Protection of Personal Data]and exercise your rights under PDPL by sending an e-mail to this address: [email protected]

 If you are located in EU;

MODANISA is also subject to the EU General Data Protection Regulation 2016/679 (“GDPR”) for EU located persons.

 Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Controller’s data protection officer under GDPR is Serdar Özenalp, who can be contacted at [email protected]. You may find our GDPR Privacy Policy here [GDPR Privacy Policy]

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site.

Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses according to GDPR. You can obtain a copy of the standard contractual clauses by contacting us at [email protected]. 

Also under the Art. 9 of PDPL, existence of adequate protection of personal data in the United States shall be confirmed through the Questionnaires answered by Greenhouse Software, Inc.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR and also PDPL, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.