Continuous communication with customer via phone and email: order requests, order changes, order status, tracking information, shipping discrepancies, invoice errors and quality issues.
Responsible for all system transactions to service customer: entering orders, expediting orders, tracking order status, managing returns, maintaining customer data integrity, and resolving invoice discrepancies.
Generating sales leads by suggesting information about other products and services Manage customer order books, including initiating and follow-up to resolve issues, answer questions and correspondence and complete reports as it relates to the customer base.
Provide Assistance and Support to the Sales Organization Team as assigned.
Communicate effectively with the Supply Chain team and other internal departments.
May prepare and/or present proposals and quotes and recommend product based on customer needs.
Meet or exceed Customer Support Rep KPI’s.
Responsible for assigned customer TLR categorization of R,A,G, system updates, including on site JIT set up in line with current usage figures
Responsible for your teams POD updates on to our system and to insure all POD’s are up to date
Responsible/support your team's open debit notes to a close
Make critical decisions daily with the ability to develop root cause analysis.
Collaborate with Operations to meet urgent customer demand and orders.
Collaborate with Technical Service Department on Quality issues.
Collaborate with Supply Chain Planners and Demand Planning to continuously improve forecast and order portfolios to the supplier.
